Job Description
Your Role & Accountabilities:Operational Support
- Supporting the Relocation Team: Assist the relocation team with day-to-day tasks to ensure smooth operations.
- Processing Real Estate Tasks: Handle US real estate-related tasks submitted to a central inbox, ensuring timely processing.
- Managing Client Policies: Keep client policies up to date in our system.
- Attaching Important Documents: Upload and attach necessary documents into Cartus’s Proprietary Relocation Management System, ensuring all information is correctly filed.
- Coordinating Document Packages: Prepare and organise document packages for customers and agents, ensuring all required documents are included.
- Forwarding Disclosure Documents: Identify, prepare, and send important legal or financial documents to the appropriate department or external party for processing, ensuring they are complete and handled correctly.
- Maintaining Order Systems: Update and create orders for property evaluations, known as Broker Market Analyses (BMAs). These evaluations are done by real estate agents to determine the value of a property based on recent sales and market conditions.
- Updating Market Information: Keep the system updated with market information and notify the Relocation Consultant upon receipt, ensuring all updates are promptly communicated.
- Performing Additional Tasks: Take on other operational duties as needed to support the team.
Navigation within Cartus’s Proprietary Relocation Management System
- Instructing and Authorising Suppliers: Oversee and authorise Cartus’s suppliers to deliver the agreed scope of work, ensuring timely and efficient service delivery.
- Ensuring Data Integrity and Accuracy: Maintain and verify the accuracy of data within Cartus’s proprietary Relocation Management System, ensuring all information is up-to-date and reliable.
Efficient Payment Tracking & Document Management
- Manage Vendor Payments: Keep track of all payments to vendors, including leases, security deposits, and customer payments, ensuring everything runs smoothly.
- Housing Lease Oversight: Monitor property leases and school deposits to make sure all payments are up-to-date and nothing is missed.
- Retrieve Security Deposits: Manage the retrieval of security deposits for leases and schools, ensuring funds are returned promptly.
- Organise Payment Records: Maintain clear and accurate spreadsheets for payments, and report payroll data to clients with ease.
- Review and Approve Invoices: Check vendor invoices thoroughly and approve them for payment, ensuring accuracy and timeliness.
- Validate and Prepare Documents: Ensure immigration documents are correct, obtain necessary signatures, and sometimes draft documents to keep everything on track.
Additional Responsibilities
- Craft Letters and Templates: Create and personalise letters and templates to meet various needs.
- Generate Insightful Reports: Compile detailed reports for managers, tailored to specific team or client requirements.
- Manage Documents Efficiently: Image and upload of important documents (e.g., leases, invoices) to support the team’s workflow.
- Support Team Success: Take on any additional duties to help the team operate smoothly and efficiently.
How You Succeed
Our
winning behaviors represent how we succeed and what we believe in, they shape our culture, and enable our employees and business to continuously thrive. Always aspire to role model these.
- Obsess about Growth : focus every day on making a big impact and accelerating growth
- Relentlessly Focus on Talent: be the reason we attract and keep phenomenal people
- Always Find a Better Way: explore and embrace what is possible
- Achieve Exceptional Results: take decisive action and deliver on your commitments
Who You Are
- Good verbal and written communication skills
- Strong customer services and interpersonal skills
- Excellent planning and organizational abilities
- Ability to remain agile and calm under pressure
- Attention to detail
- Friendly and professional demeanor
- Team player
- Cultural sensitivity
- Able to work independently and multi-task
- Proficient in Microsoft Office – Word, Excel
Experience You Need
- 1-2 years’ related business experience in the customer service, call centre, relocation, destination services, immigration, moving services, real estate, Accounting firms-HR outsourcing (expatriates’ payroll), hospitality (hotel concierge, airlines) or international industry
- Excellent analytical skills and attention to detail – an ability to review data, detect and correct errors, take responsibility for data quality
- Strong Excel skills preferred
- Bachelor degree or equivalent experience essential.
- Bilingual and/or expatriate experience a plus
About Cartus
Cartus, founded in 1955, is a leading provider of global relocation solutions. We offer a comprehensive range of services, including logistical support, international assignment compensation, intercultural and language training, and consulting solutions. Our mission is to help relocating employees and their families find their way to new homes, new communities, and new experiences. We are headquartered in Danbury, Connecticut, with additional offices worldwide. Cartus is committed to innovation, adapting to market dynamics, and maintaining a strong, stable foundation to execute our bold vision of being a tech-enabled service company. We prioritize diversity, equity, inclusion, and belonging, which strengthens our teams and fuels our success.
About Anywhere
Anywhere is leading the world on a better journey home, helping people make moves that matter. Our purpose is to empower everyone’s next move, whether for career, business, or home. We move with integrity, heart, and as one team, always striving for growth, finding better ways, focusing on talent, and achieving exceptional results. As part of the Anywhere family, Cartus benefits from best-in-class brokers, agents, and real estate thought leaders, ensuring we deliver superior service to our clients and relocating employees.
About Us
Cartus is leaning into its essence,
Where Mobility Meets Agility®. With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee’s move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies—with domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions. Cartus is a subsidiary of Anywhere Real Estate Inc.
Anywhere Real Estate Inc . (NYSE: HOUS) is moving the real estate industry to what’s next. A leader of integrated residential real estate services, Anywhere includes franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. The diverse Anywhere brand portfolio includes some of the most recognized brands in real estate Better Homes and Gardens® Real Estate , CENTURY 21® , Coldwell Banker® , Coldwell Banker Commercial® , Corcoran® , ERA® , and Sotheby's International Realty® .
Using innovative technology, data and marketing products, high-quality lead generation programs, and best-in-class learning and support services, Anywhere fuels the productivity of its approximately 182,900 independent sales agents in the U.S. and approximately 133,100 independent sales agents in 117 other countries and territories, helping them build stronger businesses and best serve today’s consumers.
At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network – and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction.
You’ll do work that has meaning, changes lives, and impacts communities. Here you can build a career across leading brands and businesses, have real meaningful impact, and connect with those who are just as passionate about making dreams possible.
We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results.
We value inclusion – respecting backgrounds, cultures, perspectives, and beliefs. Read more about our company’s inclusion efforts in our annual Corporate Social Responsibility Report .
We are consistently recognized as an employer of choice by various organizations including:
- TIME World’s Best Companies
- Fortune’s Most Innovative Companies
- Forbes World’s Best Employers
- Forbes Best Employers for Diversity
- Forbes World’s Top Companies for Women
- Newsweek Most Trustworthy Companies in America
- Ethisphere World’s Most Ethical Companies
