Member Lifecycle Marketing Associate

We're looking for a collaborative, detail-oriented, highly organized Member Lifecycle Marketing Associate to join our team. In this role, you'll play a critical part in scaling and optimizing our member lifecycle program – ensuring our members receive timely, personalized communications that guide them in getting the most out of their Carrot benefit. You'll manage day-to-day operations across lifecycle marketing, including tracking and executing cross-functional project workflows; developing and maintaining trackers, documentation, and calendars; coordinating stakeholder communication; and owning operational email requests from intake through launch. You'll be a key partner in QA across email, SMS, and push channels by working closely with Marketing Operations and other teams to help ensure an accurate, error-free experience, and contribute to ongoing analysis by pulling and organizing performance data from our reporting tools. Success in this role is a well-organized, smoothly run lifecycle program that delivers meaningful, well-timed communications that are customized to where members are in their experience. This is a great opportunity for someone early in their marketing career to gain hands-on experience in lifecycle marketing while collaborating closely with marketing operations, content, product, and data teams to bring impactful work to life.

Carrot Fertility is the leading global fertility, family-building, and lifelong hormonal healthcare platform providing care for everyone, everywhere. Trusted by more than a thousand multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. From maternity through menopause and pre-pregnancy through parenting, Carrot is dedicated to expanding access and improving outcomes. Carrot empowers members with compassionate, personalized, and inclusive support.