Manager, Customer Success

Carrot Fertility is the leading global fertility and family-building platform, providing comprehensive care and benefits for employers and health plans to support individuals through their fertility, family-forming, and lifelong hormonal healthcare journeys. Carrot is looking for a Customer Success Manager to lead a team of Mid-Market Business (MM) CSM III's focused on building strategy and delight our customers. This role will lead and maintain a high-performing team that supports new and existing Carrot customers aligned with the MM segment that works strategically to best satisfy their needs to become a celebrated and continuing component of their benefits offering. Growing existing accounts through renewal and off-cycle expansion will be a key component of this role. The MM team will consist of 2 teams, each led by one manager and consisting of up to 8 CSM III's per team. The team serves as the main point of contact for our customers and works with all of Carrot to deliver a best-in-class customer experience

Carrot Fertility is the leading global fertility, family-building, and lifelong hormonal healthcare platform providing care for everyone, everywhere. Trusted by more than a thousand multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. From maternity through menopause and pre-pregnancy through parenting, Carrot is dedicated to expanding access and improving outcomes. Carrot empowers members with compassionate, personalized, and inclusive support.