Manager, Claims Processing

Carrot Fertility is the leading global fertility, family-building, and lifelong hormonal healthcare platform providing care for everyone, everywhere. Trusted by more than a thousand multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. From maternity through menopause and pre-pregnancy through parenting, Carrot is dedicated to expanding access and improving outcomes. Carrot empowers members with compassionate, personalized, and inclusive support. Carrot is seeking a Manager, Payments who will manage Claims Processing team members while providing the following: Oversee the day-to-day claims processing operations and member communications, working closely with the other managers and leadership Manage schedules and duties of all Claims Processors related to business needs from a holistic view Hire and develop high-performing Claims Processors and Senior Claims Processors to provide world-class member service in multiple support channels Work closely with the Director of Payments to evaluate, test, and implement departmental and operational improvements. Drive operational excellence by monitoring and holding team members accountable to KPIs and individual metrics. Be available to work Monday through Friday 11:00 AM - 8:00 PM CT The Payments team is a group of compassionate and dedicated individuals focused on contributing to Carrot's mission of inclusivity and accessibility in fertility and family-forming services. This team is responsible for adjudicating all incoming member reimbursement requests, while ensuring an exceptional member experience. The team will coordinate activity with insurance payers to ensure that payment for applicable care is quickly and accurately facilitated. This role will be based in office in Des Moines, Iowa.

Carrot Fertility is the leading global fertility, family-building, and lifelong hormonal healthcare platform providing care for everyone, everywhere. Trusted by more than a thousand multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. From maternity through menopause and pre-pregnancy through parenting, Carrot is dedicated to expanding access and improving outcomes. Carrot empowers members with compassionate, personalized, and inclusive support.