Client Services Associate

Carrier

Experience: 3+ yrs
Location: Beverly, Massachusetts, United States
Job type: Full-time

Required skills

SAP
CRM
Microsoft Office

About the role

About This Role

The Client Services Associate is responsible for providing customer care to Sensitech’s client base. The service-oriented Associate will use their analytical thinking skills to provide a high level of service to our food and consumer/industrial customers. Success in this position will require relationship building with external customers and internal cross-functional teams. This role is located in our Beverly, MA office.

Key Responsibilities

Account Set Up & Management relating to:

Customer Relationship Management & ERP database maintenance
Coordinate with Sales and customer to enter appropriate account information
Order Support
Purchase Order/Contract review; order qualification and processing; post sales follow up; customer and program engagement; coordination with Sales, Professional Services and Supply Chain departments
Collaborate with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication
Phone support – field inbound calls regarding customer inquiries and orders
Quote Management
Customer & Product Support
Troubleshoot logistics, product and procedural issues
Act as a customer advocate to ensure timely delivery and engage in customer complaint process
Actively participate with Client Services team to establish processes and improve efficiency
Add value to internal and external customers
Support clients program/project compliance
Lead qualification and follow up with Sales
Return Materials Authorization for post-sale services
Complete projects with little supervision and/or direction
Other tasks as assigned

Required Qualifications

High School Diploma OR GED
3+ years of experience in customer facing role
3+ years of experience with ERP system (including SAP, CRM, Sales Order Entry, Credit Return modules and inventory/purchasing modules)

Preferred Qualifications

Bachelor’s Degree
Ability and desire to succeed in a cross-functional working environment required
Ability and desire to learn client base and industries
Experience working with international customers
3+ years of experience with Microsoft Office Suite
3+ years of experience in Operations and Logistics Support role
Ability to work independently with minimal supervision
Demonstrate passion, dedication, professionalism and proven execute
Desire to grow with company
Professional written and verbal communication skills to clearly convey ideas, information, and concepts
Superior attention to detail to accurately input data and navigate databases

Job Number: 30203386

Community / Marketing Title: Client Services Associate

Location_formattedLocationLong: Massachusetts, US

Our Company

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce. From the beginning, we’ve led in inventing new technologies and entirely new industries. Today, we continue to lead because we keep customers at the center of every product and service we offer and we act quickly to exceed their expectations. Through our performance-driven culture, we are driving shareowner value by growing sales and investing strategically to strengthen our position in the markets we serve.

About Carrier

Manufactures HVAC, refrigeration, and fire safety systems.

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