Nokia
Website:
nokia.com
Job details:
Job Description
The SSP Care Engineer is responsible for providing technical support, troubleshooting, and maintenance for SSP portfolio esp. SDM deployed in customer networks. This role involves ensuring high availability, performance, and reliability of SDM systems while collaborating with cross-functional teams to resolve complex issues.
How You Will Contribute And What You Will Learn
- Troubleshoots, diagnoses, advises and performs corrective and/or preventive actions to resolve technical issues reported by customers (ensuring customer information is properly protected).
- Ensures customer Service Level Agreement (SLA) compliance and KPI quality performance level.
- Engages and collaborates promptly with additional tiered support levels, as needed and in some cases, collaborates with contracted 3rd party vendors in the maintenance agreement for issues resolution.
- Manages and builds customer relationship on a day-to-day basis. Provides appropriate follow-up to customers and keeps the case information updated in the support tool.
- Creates ‘complex’ and reuses knowledge management articles.
- Applies SW services processes, policies, tools, documentation and contributes to their continuous improvement.
- Restores / neutralises operational or functionality disruptions efficiently within committed SLAs as a Certified Emergency Engineer. Contributes to emergency rota when needed.
- Provides SW support to service delivery teams, as needed.
- Records time tracking accurately.
- Ensures self-development as per evolving Nokia portfolio and maintains awareness of new products and releases through regular updates.
Key Skills And Experience
You have:
- Technical Expertise:
- Strong knowledge of SDM (Subscriber Data Mnagement) architecture and functionality.
- Proficiency in Linux/Unix operating systems and scripting (e.g., Bash, Python).
- Familiarity with virtualization technologies (VMware, OpenStack) and cloud environments.
- Understanding of telecom protocols (Diameter, HTTP/2, REST APIs) and 5G core networks.
- Problem-Solving Skills:
- Ability to analyze complex technical issues and provide innovative solutions.
- Experience with debugging tools and techniques for telecom systems.
- Communication & Collaboration:
- Excellent verbal and written communication skills.
- Ability to work effectively in a team-oriented, multicultural environment.
- Education & Experience:
- Bachelor’s degree in Telecommunications, or related field.
- 7+ years of experience in telecom care engineering or related roles.
It would be nice if you also had:
- Nokia certifications in SDM products or related technologies.
- Experience with Kubernetes, Docker, and microservices architecture.
About Us
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Learn more about life at Nokia .
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .
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