VP (Compliance Support and Governance)

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What We Do

At CardWorks, we aim to help people connect with possibility and opportunity using our financial servicing expertise. Building meaningful, long-term relationships with consumers, our employees, and our clients is what matters most.

Who We Are

CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans.  We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.

Merrick Bank is an FDIC-insured Utah Industrial Loan Bank.  Merrick operates three main business lines:  credit cards, recreational lending, and merchant services.

Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.

Position Summary

This Vice President, Compliance Support and Governance will drive consistency, coordination, and operational efficiency across all product teams at Merrick Bank (“MB”), a subsidiary of CardWorks, Inc. This role leads centralized support functions, streamlines regulatory testing and review processes, and champions continuous process improvement. By fostering collaboration and standardization, this leadership role ensures that compliance activities are executed effectively and align with the strategic direction of MB.

Reporting to the Chief Compliance Officer for MB, the successful incumbent will influence business leaders and collaborate across both MB and CardWorks to ensure that all elements of the organization’s management strategic plan is compliantly achieved.

Essential Functions:

• Lead the governance, execution, and continuous improvement of the enterprise compliance framework, ensuring consistency, quality, and regulatory alignment across all business lines.
• Own the development, maintenance, and enterprise publication of compliance policies, standards, and procedures, including full lifecycle management of the Policy Manual and coordination of all policy reviews and approvals.
• Provide strategic oversight of compliance risk assessments, testing programs, issue management, findings, and remediation activities; perform quality reviews and ensure enterprise consistency in methodology, documentation, and execution.
• Direct preparation and delivery of compliance reporting and materials for senior leadership, management committees, the Board of Directors, and regulators; ensure ongoing exam and audit readiness across the department.
• Establish and administer centralized compliance calendars covering risk assessments, testing schedules, policy reviews, Regulation W analyses, CFPB submissions, and key regulatory commitments; monitor execution, track milestones, and escalate gaps or delays.
• Lead issue and findings governance, including ownership assignment, validation and pre-closure reviews, milestone tracking, escalation protocols, data integrity, consistent mapping/tagging, and ongoing oversight of open findings in Archer.
• Oversee enterprise complaint management governance, including regulatory liaison with FDIC, UDFI, and BBB; lead quality review and challenge of business line responses; identify emerging consumer compliance risks and improvement opportunities through trend analysis.
• Aggregate and analyze compliance metrics, trends, findings, and emerging risks across product and business teams to inform leadership decision-making and strengthen enterprise risk posture.
• Design, maintain, and enhance standardized compliance templates, tools, and methodologies for assessments, testing, issue management, reporting, and governance processes.
• Partner cross-functionally with business leaders, Compliance, CWS, Risk, Legal, and Internal Audit to ensure consistent interpretation and application of compliance requirements and effective execution of remediation.
• Lead departmental operational excellence by optimizing workflows, eliminating redundancies, implementing best practices, and continuously strengthening compliance operating effectiveness.
• Oversee compliance training strategy, development, deployment, monitoring, and issue resolution to ensure enterprise awareness and accountability.
• Mentor, develop, and engage compliance team members; foster a high-performance culture grounded in critical thinking, innovation, accountability, and continuous improvement.
• Drive employee engagement initiatives and translate employee survey feedback into documented action plans that strengthen team effectiveness and retention.
• Maintain and govern compliance knowledge platforms and tools, including SharePoint, MyNet Roles and Responsibilities, and other compliance-related systems and repositories.

Compliance with Laws & Regulations:

• Responsible for developing, documenting, communicating, maintaining, and enforcing effective control system policies and procedures within your area of oversight.
• Responsible to act in a timely manner to update policies and procedures when changes in operating conditions occur and / or breakdowns or noncompliance with laws and regulations appear.
• Responsible for complying with all of the Bank’s internal control policies and procedures.
• Responsible for understanding and complying with all laws and regulations to which the Bank is subject.
• Responsible for communicating problems in operations, noncompliance with the code of conduct, noncompliance with laws and regulations, policy violations, or illegal acts.

Education and Experience:

• 12+ years of compliance and regulatory banking experience in consumer credit cards or equivalent educational experience required.
• A minimum of 5 years of direct people leader experience is preferred.
• Applicable certifications strongly preferred (CRCM, CAMS. Etc.).

Summary of Qualifications for success in this position:

• Advanced knowledge of banking laws and regulations.
• Demonstrated ability to design and implement scalable compliance frameworks.
• Strong analytical, strategic, and problem-solving skills with the ability to manage complex processes.
• Advanced communication and presentation skills, capable of interacting with executive leadership, external partners, and regulators.
• Proven leadership and team-building abilities in a fast-paced, dynamic environment.
• High level of professional judgment, integrity, and accountability.
• Proficiency in Microsoft Office and familiarity with compliance management platforms.
• Ability to foster teamwork, critical thinking, and a culture of accountability.
• Flexibility to adapt to changes in the regulatory environment and organizational priorities.
• Independent decision-making and sound judgment.
• Effective leadership and interpersonal skills to guide, mentor, and develop compliance staff.
• Intermediate to advanced proficiency in Excel (including VLOOKUP and pivot tables) for data analysis and reporting.
• Familiarity with SharePoint and internal compliance management systems (e.g., Archer).

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Our Employee Value Proposition

• Competitive Pay, including a Bonus Target or Variable Pay Incentive Program 
• Benefits Package -Medical, Dental, and Vision (plus much more) 
• 401(k) Plan with Company Match 
• Short- & Long-Term Disability 
• Wellness Programs 
• Group Life and AD&D Insurance 
• Paid Vacation, Sick Days and bank Holidays 
• Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition

We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite.  Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.

We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic.  We will conduct a thorough background check for all hires in compliance with applicable.