EVP of Business Services

Position Summary

The EVP of Business Services will oversee the end-to-end operational strategy and execution across Cardone Ventures’ client-facing functions. This executive role is responsible for driving excellence in client delivery, optimizing internal systems and processes, and aligning cross-functional departments to support scalable growth for our SMB clients. The EVP will ensure our Client servicing teams are empowered to drive measurable results across all core functions of a business: Operations, Finance, Marketing, Sales, and People. This leader will be instrumental in ensuring our partners and clients achieve breakthrough business growth and will be accountable for scaling the systems, teams, and infrastructure that enable high client satisfaction, retention, and performance.

About Cardone Ventures

Our mission is to help business owners achieve their personal, professional, and financial goals through the growth of their businesses. We work in dozens of verticals and provide strategic business guidance through courses, live events, partnerships, and investments. Our core values are the backbone of our business and guide our hiring process: we are inspirational, disciplined, accountable, transparent, aligned, and results oriented. This company operates nationally and is growing by the day.

SUCCESS LOOKS LIKE

• Elevating the client experience to align with the core of Cardone Ventures’ mission by fostering a client-first mindset across the department, ensuring that every interaction, process, and decision aligns with creating outstanding value
• Embedding a culture of agility, continuous learning, and development, thus creating a high-performance team that is able to grow and scale client’s businesses
• Building scalable systems that can accommodate the company’s growth trajectory, ensuring the client experience remains at the core as the company scales
  
  

OBJECTIVES

• Drive performance in the current client portfolio, ensuring the goals and objectives of each business are established and carried out through the Business Service’s operations
• Lead the development and execution of a comprehensive strategy aimed at expanding our client network, identifying new business opportunities, and driving revenue growth
• Build, scale, and mentor a high-performing cross-functional leadership team capable of delivering high-impact results for SMB clients across all verticals
• Develop and execute strategies to increase client retention, engagement, and value in order to hit new client & renewal targets
• Oversee strategic decisions made by our team from a finance, marketing, and operational standpoint to ensure clients have an intentional growth plan
• Ensure other client touchpoints create seamless connectivity to enhance the overall experience
• Ideate and implement new processes and offerings to further support our clients business challenges
• Support with client escalation issues and re-establish expectations and a move-forward strategy with the client and Advisors as needed
• Establish efficiency metrics to monitor client performance, regularly analyzing data and trends to identify opportunities for optimization and improvement
• Implement and manage client success metrics, utilizing data to drive decision-making and identify trends that inform strategic initiatives
• Ensure departmental decisions and project plans such as those for staffing, development, technology efficiency, strategic vendor relationships, and facilities are in line with the organizations business plan and vision
• Conduct recurring leadership development conversations, developing/coaching team members including bi weekly 1:1s, effectively utilizing incentive payout, and giving performance feedback.
  
  

COMPETENCIES

• Strategic operator with deep knowledge of SMB environments and the unique challenges faced by growth-stage businesses
• Proven ability to scale operations within a high-growth, client-centric business
• In-depth knowledge of Operations, Finance, and Marketing to understand how the various functions impact one another and to provide strategic guidance
• Expertise in sales strategy and client ecosystem management, with a focus on driving revenue growth
• Adept at designing and optimizing client delivery models to improve efficiency, client experience, and renewal outcomes
• Strong analytical skills and data-driven mindset, with the ability to translate insights into actionable strategies
• In depth knowledge of the inner workings of all reporting departments in order to identify areas for opportunity and quickly solve escalated client problems
  
  

Education And Experience

• Ideal candidates have experience in top-tier consulting or have successfully founded, scaled, and exited a 7–9 figure business.
• 10+ year’s experience in a portfolio management organization
  
  

10X TOTAL REWARDS

• Medical, dental, and vision for FT positions and their dependents
• Vacation and sick time policy that increases based on tenure with the company
• Three work from home days per month (4/month during June-August)
• Employee Assistance Program through Guardian
• 401k with 3% Company match
• Pet Insurance through SPOT for your 10X pets!
• Competitive parental leave policy: 100% paid - 8 weeks for primary caregiver, and 4 weeks for secondary caregiver + 1 month remote for both
• Employee wellness initiatives including a 100% paid for gym membership and access to discounts on local meal prep services
• Professional Development through reimbursements for courses/certifications outside of CV, and a 10X Mentorship Program
• Continued Education: we provide team members complete access to our range of educational resources valued at over $250,000 in areas such as Sales, Operations, People, Finance and Marketing
• Uncapped Commission Potential: all of our team members have the opportunity to sell our Products/Services (and are trained on how to do so). We have several examples of non-sales team members earning well over $20,000 in annual commission
  
  

Physical Requirements

• Prolonged periods of time sitting at a desk or computer
• Travel required – 40%
  
  

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce Cardone Ventures recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to careers @cardoneventures.com. Already a Cardone Ventures candidate? Please connect directly with your recruiter to discuss this opportunity.

Our mission is to help business owners achieve their personal, professional, and financial goals through the growth of their businesses. We work in dozens of verticals and provide strategic business guidance through courses, live events, partnerships, and investments. Our core values are the backbone of our business and guide our hiring process: we are inspirational, disciplined, accountable, transparent, aligned, and results oriented. This company operates nationally and is growing by the day.