Patient Access Rep

Who We Are:

Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.

What We Offer:

• Choice of three health insurance plans
• Dental insurance coverage

• Vision insurance coverage
• 401(k) with company match and profit-sharing plan
• Company-paid short-term and long-term disability coverage
• Company-paid life insurance for you and your family
• Access to company-provided training and educational resources
• Eligibility for annual merit-based performance increases
• Accrued General Purpose Time (GPT)
• Eight company-paid holidays
• Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
• Complimentary Employee Assistance Program (EAP) for all employees and their dependents

About the Role:

• Acts as the first point of contact for CIS patients and callers

• Operates a high-volume, multi-line switchboard in a fast-paced clinical environment

• Accurately schedules patient appointments following clinic guidelines

• Supports patient care through clear communication, documentation, and professionalism

How You’ll Drive Our Mission Forward:

• Answer and route 100–150 incoming calls per day in a timely, professional manner

• Schedule patient appointments, including follow-ups, diagnostics, and lab services

• Accurately document calls, messages, and patient interactions in the EMR

• Identify message subject lines and route communications to appropriate care teams

• Meet established performance metrics for call response time, call volume, and availability

• Maintain patient confidentiality and comply with HIPAA and CIS compliance standards

• Communicate effectively with physicians, staff, patients, and external partners

• Maintain an organized work area and assist team members as needed

What Makes You a Great Match:

• High school diploma preferred

• Experience with multi-line phone systems or switchboards preferred

• Strong verbal and written communication skills

• Ability to manage high call volumes with accuracy and professionalism

• Experience or comfort working with electronic medical records (EMR) systems

• Strong attention to detail and time-management skills

• Team-oriented, dependable, and patient-focused

Provides specialized cardiology services and heart health treatments.