Senior Analyst, Facility and Security Technology

Facility and Security Technology provides technical support and solutions for facility and security risk management by creating security standards and deploys technology including, but not limited to: security systems, facility technology, smart buildings, and the cyber-hardening of these systems and devices. Job Requirements Provide intermediate to expert knowledge and support for all systems supported by the department – 15% Assist Supervisor to create Standard Operating Procedure (SOP) documents and maintenance thereof – 10% Manage ServiceNow ticket queue to ensure resolution within SLA parameters – 20% Perform project and service programming, third-party service vendor scheduling, and remediation of service issues – 30% Complete tasks as assigned by Facility and Security Technology management – 10% Complete daily operations, conducting routine maintenance and performance analysis on supported systems – 20% Participate in hardware/software lifecycle management – 5%

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