Job Description
We are an MSP based in NYC and London, with clients all over the USA and have an immediate need for this role to support our growing business. We have several customers in Manhattan we are seeking a desktop and remote support engineer for a split role. You would be spending 3-4 days a week onsite at customers in Manhattan (Occasionally surrounding areas) The remainder of your time would be spent working remotely as part of our helpdesk and some assistance with projects where necessary.
The onsite role will be seeing 1-2 customers per day on a set schedule, with some ah-hoc visits where necessary. Whilst the role is mainly around end user support you will have the ability to get to learn networking, cyber security practices, servers and cloud services that our customers use.
The remote support role will be assisting mainly customers in the US with general IT support issues, Office 365, Servers / Active Directory, our technology stack (Anti Virus, web filtering etc) and general IT issues.
If you are a people person, enjoy speaking with and interacting with our customers then this would be a fantastic role for you. We like to ensure that you get support where needed, training and an inclusive workplace.
Responsibilities:
- Provide technical assistance with computer hardware and software, networking and other IT equipment.
- Resolve issues for clients via phone, in person, or electronically
- Recommend hardware and software improvements
- Track customer issues and resolutions
- Being able to self manage time and responsibilities and workload is crucial
- Keeping accurate ticket and notes up to date in our ticketing system
- A level of autonomy to ensure that your jobs are dealt with and completed.
Qualifications:
- Previous experience in IT, customer service, or other related fields
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
- Problem solving mentality
- Understanding of basic networking, TCP/IP, VLAN, firewalls, switches
- Must be able to pass background check for working in finance, schools and other institutions.
Company Description
Carden IT Services is an MSP based in the UK and New York, we have grown over the years through dedication to service and quality. We are always looking for the right team members to join us and want to ensure that everyone who works here enjoys their role and can benefit from new experiences, training and a great atmosphere.
Carden IT Services is an MSP based in the UK and New York, we have grown over the years through dedication to service and quality. We are always looking for the right team members to join us and want to ensure that everyone who works here enjoys their role and can benefit from new experiences, training and a great atmosphere.
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