About the role
We are currently seeking a Design Manager to join our team. This is a player-coach role, where you'll be responsible for leading design for a few key projects and managing a few design associates driving those projects. You'll be working with Product, Tech, and Data Science experts to align on product vision, build prototypes and craft a holistic experience, leveraging user research and low-fidelity concept designs early on. You'll also be mentoring designers & helping them grow their skills & capabilities. Together, you'll help build world-class data products that help power our business.
What You'll Do:
As a leader and maker, you'll be asked to handle responsibilities, including:
Strategy & Planning:
Collaborating with technology, product, and business teams to uncover customer and business needs and help build product strategy & roadmap for the team.
Advocating for the customer through human-centered design methods, including: discovery, user research, and usability testing
Looking at the bigger picture and mapping opportunities across IA, service touchpoints & overall customer journey.
Working with partners and teams across various geographies.
Embracing and advocating for improving the holistic customer experience.
Leading & Developing Teams:
Building and leading successful teams through career development by mentoring, coaching, and elevating others
Guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks
Navigating conflict resolution within your team as well as within projects, teams and partner relationships
Participate in hiring by reviewing resumes, conducting interviews and attending consensus.
Discovering & Delivering:
Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities
Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
Driving end-to-end product design by:
Working with researchers to understand customer needs and define opportunities through usability and empathy studies and analyzing data trends
Framing problems, defining insights, and exploring new methodologies/practices to serve customer needs
Reviewing & collaborating with designers on user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes
Planning and facilitating workshops with internal and external stakeholders to align with business needs
Ensuring designs maintain a high level of quality and aligns with Capital One design system
Storytelling through business acumen and presenting visual concepts to various stakeholders
About the company
At Capital One, we're making things better for our customers and associates through innovation and collaboration. We were founded on the belief that
everyone deserves financial freedom—and are dedicated to a world where all have equal opportunity to prosper. Banking is in our DNA, but we are so
much more than a bank. We always think about what's next—and how we can bring our customers the tools needed to improve their financial lives. Your
ideas, experiences and skills will help make banking better. You'll be part of a supportive culture while earning amazing benefits. That's life at Capital One. All
qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, nationa...
