About the role
Capita Technology & Software Solutions are looking for a Windows Support Analyst to join their growing team. This is a great opportunity to work within a large onshore & offshore team.
You'll be working on a rota which will include days & nights with plenty of rest in-between as well as shift allowance included. This role is home based but will require travel to the office in Newtonabbey, Belfast.
Mainly, you'll be the point of contact when it comes to windows issues, as well as dealing with Cloud (Azure) and Virtualization (VMWare). Full training will be given.
What you will be doing:
Required for Support of Onshore Managed IT infrastructure - This is a shift based role working a rota of days and nights.
Providing support for servers running Windows 2008/2012/2016/2019
Carrying out regular Operation system changes
Providing 1st line support for applications (web portals, IIS)
Reacting to client logged incidents and requests through Remedy
Customer support experience with a basic IT Technical understanding
Create Templates / Clones, create / delete Snapshots
3rd party vendor coordination for visit and troubleshooting
Assist team with daily Backup failures, System Recovery with Backups
Review Application logs
Exchange 2003/2010/2013/Office365 Management and troubleshooting, Knowledge on Archival Solutions
About the company
Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita's colleagues, businesses and clients.
We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services – from working collaboratively with Capita's businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and securely.
TSS is right at the heart of Capita, as we work to create a technology-led organisation. You'll be part of a Capita-wide network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.
