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IVR Chatbot Developer

Location

Newark NJ

JobType

Permanent

About the role

We are seeking a highly skilled IVR Chatbot Developer to join our team in Newark, NJ. This role requires a deep understanding of IVR technology and related telecommunications devices, networks, software, and systems. The ideal candidate will have experience in developing and managing speech recognition systems and grammars, as well as implementing third-party integrations. Key Responsibilities: Develop and maintain IVR voice bots using AWS Lex. Manage and develop speech recognition systems and grammars. Implement third-party integrations such as AWS Lambda (NodeJS and/or Python), Lex, Amelia, Polly, and CRM (Salesforce), Google CCAI. Call APIs, Microservices, and other cross-system communication protocols. Integrate telephony systems with other computer systems (e.g., SOAP, VXML, SQL, XML, REST). Design, develop, and support advanced IVR applications using object-oriented programming languages.

About the company

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Skills

aws lex
speech recognition
third-party integrations
api
microservices
telephony
object-oriented programming