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Job details:
Capgemini Hiring 2025: Contact Support Group (CSG) – Exceller Program | Noida
Capgemini has announced a new hiring opportunity for
2025 graduates under its
Exceller Program for the
Contact Support Group (CSG) role in
Noida. This full-time opportunity is ideal for fresh graduates and diploma holders who are looking to begin their IT-enabled services career with a global organization.
The CSG team acts as the
first line of defense for Capgemini’s Cloud & Infrastructure Services (CIS), supporting global customers by handling IT infrastructure incidents and service requests through voice, email, chat, self-service portals, and AI-driven tools.
As part of Capgemini’s
diversity and inclusion initiative, applications from
female candidates are especially encouraged.
Capgemini CSG Hiring Overview (2025)
Position
Experience
Eligibility
Important Dates
Link to Apply
Contact Support Group (CSG) – IT Enablers (Exceller Program)
Fresher (2025 Graduates)
Any 3-year Diploma or Graduation completed in 2025. Indian citizens only. Active DigiLocker account and Aadhaar-linked mobile number mandatory.
Application Deadline:
10 January 2026 (11:59 PM)
https://app.joinsuperset.com/join/#/signup/student/jobprofiles/3a776dbf-8e0a-48da-9bda-c26e442567be
Salary & Job Location
- CTC: INR 3.25 LPA
- INR 3 LPA fixed
- INR 25,000 one-time incentive
- Job Location: Noida
- Employment Type: Full-Time
- Work Model: 24×7 rotational shifts (including night shifts)
Role Overview: Contact Support Group (CSG)
As a CSG professional, you will support Capgemini’s global customers by ensuring
fast, accurate, and customer-centric IT issue resolution. The role involves working across multiple communication channels and leveraging data, tools, and AI-based solutions.
Key Responsibilities
- Provide customer support via voice, email, chat, SSP, and BOTs
- Perform ticket management: prioritization, categorization, tracking, and resolution
- Deliver first contact resolution wherever possible
- Troubleshoot issues related to:
- Internet connectivity
- Password or session reset
- Profile-related issues
- Use business intelligence and analytics tools for proactive support
- Utilize CHIP, Capgemini’s AI BOT, to improve resolution efficiency
- Maintain and use the knowledge base effectively
- Ensure professional customer interaction from greeting to call closure
- Support customers across industries like Telecom, BFSI, Healthcare, and Technology
Desired Skills
- Excellent English communication and speaking skills
- Strong interpersonal skills and customer-handling ability
- Basic computing knowledge
- Ability to work under pressure
- Willingness to work in 24/7 rotational shifts
- Open to relocation across Capgemini locations
Selection Process
- Shortlisting based on eligibility and profile
- Online assessment and interviews
- Entire selection process will be conducted virtually
- Candidates must arrange required infrastructure (laptop, internet, etc.)
Note: Registration does not guarantee an interview call or offer. Final selection is at Capgemini’s discretion based on business requirements.
Important Guidelines
- Only Indian citizens are eligible
- DigiLocker account and Aadhaar-linked mobile number are mandatory
- Apply only through the official Superset link
Final Note
The Capgemini CSG Exceller role is a strong entry point for 2025 graduates who want exposure to global IT operations, customer engagement, and AI-enabled support systems. If you meet the eligibility criteria and are ready for a dynamic work environment, apply before the deadline.
Click on Apply to know more.