Capgemini Exceller Superset Contact Support Group (CSG)

The first line of defense for Capgemini's Cloud & Infra Services (CIS) is CSG, which handles IT infrastructure issues and service requests utilizing a business intelligence approach through both digital (chat, SSP, BOTs, etc.) and legacy (phone and email) communication channels. CSG collaborates to provide Capgemini's CIS division's global clientele with IT support solutions that are user-centric, proactive, predictive, and optimized. We would like to offer you a position in the Customer Support Group, where you will be able to facilitate prompt and satisfying issue resolution/escalation to enhance the end-user experience, based on your profile and evaluation performance. Working with clients in various regions and time zones (24 x 7 rotational shifts) requires flexibility.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.