About the role
Responsibilities:
Answer customer inquiries via email, and chat in a timely and professional manner.
Resolve customer complaints and issues with tact and diplomacy.
Escalate customer concerns to management when necessary.
Provide product information and assistance to customers as needed.
Ensure customer satisfaction by providing excellent service and support.
Maintain accurate customer records in our customer relationship management (CRM) system.
Collaborate with other teams such as sales and technical support to resolve customer issues.
Stay up-to-date on product knowledge and industry trends to better assist customers.
Continuously improve the customer support process by suggesting improvements and streamlining procedures.
Requirements:
Any degree holder.
Prior experience in Experience in CHAT & EMAIL support.
Strong verbal and written communication skills.
Ability to work under pressure and handle difficult customers.
Ability to multitask and prioritize tasks effectively.
Strong problem-solving and analytical skills.
Proficiency in Microsoft Office and customer relationship management (CRM) software.
Strong attention to detail and accuracy.
Willingness to work flexible hours as needed.
This job is sourced from a job board