Host

Department: Food and Beverage

Position:         Host

Reports To:    Restaurant Supervisor, Food & Beverage Director

Supervisory Responsibilities:   None           

Position Overview: Responsible for positive experience of guests while maintaining the quality standards and supervision of the outlet staff.

These duties may be described as, but not limited to:

• Control the flow of walk-ins & reservations in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check-in issue procedures.
• Handle reservations, take incoming telephone calls, and special requests by guests.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.  In addition, attendance at all scheduled training sessions and meetings is required.
• Perform general clerical tasks including maintaining logbooks and reservation books.
• Assist in table setting and general dining room maintenance during peak periods.
• Responsible for all menus maintenance
• Perform other duties as requested, such as executing special guest requests.

Required Knowledge, Skills, Abilities:

• Good communication skills, both verbal and written.
• Knowledge of appropriate table settings and service ware.
• Knowledge of all menu items, prices and general service procedures.
• Most work tasks are performed indoors.  Temperature is moderate and controlled by hotel environmental systems.
• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• May be required to lift trays of food or food items weighing up to 30 pounds occasionally.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

Minimum Qualifications:

• High school or equivalent education required.
• Minimum of two years’ experience in public contact or customer service position required.   Preferred restaurant/hospitality experience.
• Experience with reservation platforms i.e., Seven Rooms / Resy / OpenTable preferred
• All employees must maintain a neat, clean, and well-groomed appearance per Company standards.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.