About the Department
INTERNAL JOB POSTING - ONLY CURRENT CFPUA EMPOYEE'S APPLICATIONS WILL BE ACCEPTED
The Business Systems Manager provides leadership, coordination, and oversight for CFPUA’s Business Systems Analysts and the enterprise applications they support. This role combines strategic oversight and direct involvement in operational tasks to ensure that core business systems are administered consistently, that reporting and data enablement efforts align with organizational priorities, and that system-supported continuous improvement initiatives are executed in a coordinated manner.
The Business Systems Manager establishes and maintains a common operational framework across systems, balances day-to-day support demands with longer-term improvement initiatives, and serves as the primary point of contact with software vendors. This position plays a key role in aligning business systems work with business process owners and the Strategy and Performance Team to maximize organizational value from CFPUA’s enterprise applications. This position is assigned to pay grade R36.
Position Duties
- Provide direct supervision and leadership to Business Systems Analysts, including work planning, prioritization, and assignment; performance monitoring and feedback; and coaching and professional development.
- Establish and maintain a consistent operational framework for how business systems are supported, enhanced, and governed across the organization.
- Monitor workloads and balance including ongoing helpdesk and operational support, planned system enhancements, and ad hoc reporting, data enablement, and improvement initiatives.
- Ensure service levels, deadlines, and commitments are met while maintaining system stability and data integrity.
- Develop and maintain standard procedures, templates, and expectations for issue intake and triage, change management and testing, and documentation and knowledge transfer.
- Oversee the administration and lifecycle management of assigned enterprise applications, ensuring consistent practices across systems.
- Provide hands-on support for system activities, including configuration changes, testing, and validation.
- Ensure helpdesk or ticket-based support processes are functioning effectively and that issues are tracked, prioritized, and resolved appropriately.
- Coordinate system upgrades, vendor releases, and major configuration changes to minimize operational disruption.
- Ensure appropriate testing, validation, and documentation occur for all significant system changes.
- Serve as CFPUA’s primary point of contact with software vendors for supported enterprise applications.
- Coordinate vendor support, issue escalation, and roadmap discussions.
- Monitor, manage, and optimize application licensing, including license usage and compliance, cost optimization opportunities, and alignment of licenses with roles and business needs.
- Support contract renewals and procurement activities by providing operational and usage insight.
- Ensure effective coordination between Business Systems Analysts, business process owners, and end users.
- Partner closely with the Strategy and Performance Team to align system capabilities with performance management and continuous improvement initiatives, ensure reporting and data structures support defined metrics and frameworks, and coordinate system-related activities during improvement initiatives.
- Help manage demand for system changes, reporting, and enhancements by clarifying priorities, sequencing work appropriately, and ensuring requests align with organizational goals and capacity.
- Serve as an escalation point for cross-functional issues involving systems, data, or process alignment.
- Translate organizational and departmental priorities into actionable work plans for the Business Systems Analysts.
- Balance short-term operational needs with longer-term system and process improvement opportunities.
- Identify systemic issues or recurring pain points and guide solutions that reduce manual work, rework, or inefficiency.
- Ensure systems are positioned as platforms that enable continuous improvement rather than bottlenecks or constraints.
- This position is a member of the organization management team and is responsible for demonstrating and holding others accountable to the CFPUA values.
- This position is required to work in partnership with their own department and all other CFPUA departments towards achieving organization goals.
- This position is responsible for creating a culture of belonging and inclusion.
This position works in partnership with the Human Resources department to ensure staff complete all relevant employment training. - This position is responsible for ensuring compliance with all CFPUA policies and procedures.
- This position works in partnership with the Human Resources department to ensure compliance with federal and state employment laws and internal policies and procedures.
- Perform other related job duties as assigned.
In the event of an emergency, all employees are considered essential personnel and may berequired to perform alternate duties.
Minimum Qualifications
- Bachelor’s degree in Information Technology, Information Systems, Business Administration, or a related field.
- Five (5) or more years of experience supporting or managing enterprise business applications.
- Prior experience supervising or leading technical or functional staff preferred.
- Experience working with ERP, CMMS, billing, financial, or asset management systems.
Other Qualifications
Other Essential Job Specifications
| YES | NO |
| Use interpersonal skills such as seeing, hearing, and speaking to develop positive interactions with customers. | X | |
| Comprehends and uses technical or professional language, either written or spoken, to communicate complex ideas. | X | |
| Performs numerical operations using basic counting, adding, subtracting, multiplying, or dividing. | X | |
| Performs complex quantitative calculations or reasoning using algebra, geometry, statistics, or abstract symbols. | X | |
| Requires travel between CFPUA sites. | | X |
| Use or repair of small/light equipment (power tools). | | X |
| Use or repair medium equipment and machinery (vehicles, commercial mowers). | | X |
| Use or repair heavy or complex machinery (HVAC systems, construction equipment, water plants). | | X |
Physical RequirementsNone: 0 hours or 0% of scheduled shift
Some: Up to 2 hours or 20% of scheduled shift
Frequent - 2 to 5 hours or 20% to 60% of scheduled shift
Very Frequent - More than 5 hours or 60% to 100% of scheduled shift
| NONE | SOME | FREQUENT | VERY FREQUENT |
| Minimal physical exertion. Very light physical work at desk or counter level with intermittent periods of sitting, standing, and walking. May involve data entry, telephone work, or use of various office equipment. | | | |
X |
| Same as above with the addition of standing/sitting/walking for lengthy periods of time. May involve light physical exertion due to pushing, pulling, carrying, and lifting weights up to 20 pounds. |
X | | | |
| Physical exertion involving pushing, pulling, and lifting up to 20 pounds. May require prolonged standing and/or walking during which time objects are transported. May require occasional bending, squatting, and reaching. |
X | | | |
| Sustained physical activity throughout the work period. Performs work tasks involving pushing, pulling, carrying, and lifting up to 50 pounds. May require bending, squatting, stooping, reaching, climbing, or walking in addition to other physical demands. |
X | | | |
Sustained physical activity throughout the work period. Performs work tasks involving pushing, pulling, carrying, and lifting up to 50 pounds. May require bending, squatting, stooping, reaching, climbing, or walking in addition to other physical demands.
| X |
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