Production Support with Informatica/ BI

Consultant – [Informatica Admin or BI Admin] and Prod Support Engineer: Responsibilities: Informatica Admin/Support • Provide Informatica PowerCenter Administration o Version upgrade activities – right from lower environment to production o User management – access provisioning/revoking o Deployments and o Admin related support  cache/space issue  job failure analysis  services monitoring and support • Provide Level 2/3 support to ETL based Data Warehousing projects. OR BI Admin/Supprt Qlik Administration: • Manage Qlik Sense and QlikView environments, including installations, configurations, and performance tuning. • Monitor system health, ensure availability, and provide troubleshooting for issues related to data models, load scripts, and dashboard performance. • Manage security settings, user access, and permissions within Qlik environments. • Apply patches, upgrades, and service packs to maintain a stable environment. Application Support: • Provide 2nd and 3rd level support for production applications, resolving issues related to Qlik applications, including data discrepancies and performance issues. • Coordinate with development teams to address bugs, data issues, and functional enhancements within Qlik applications. • Troubleshoot and debug Qlik app performance issues, including load times, data refresh, and scalability challenges. • Collaborate with data teams to ensure accurate data loads and seamless integration between source systems and Qlik platforms. • Create and maintain documentation for troubleshooting, processes, and application-specific procedures. • Manage the minor enhancement requests as prioritized by business and deploy into production following the Change management cycle. • Work on service requests using the Incident / Problem / Service management workflow, raised by business users and provide resolution. • Work closely with SME's on any such requests as per the needs. • Work independently and represent status on different tasks with SME’s. • Implement methods for continually improving the support systems/processes. • Provide application and system monitoring • Handle Change Management • Provide release management services • Perform fail-over and manage disaster recovery activities.

Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.