Delivery Director - Contact Center

We are seeking a very senior and seasoned Delivery Director - Contact Center. This role involves leading a multi-year, multi-market large-scale automation program. The initiative includes a complete migration of voice and chat infrastructure, requiring extensive coordination with external vendors and senior stakeholders across IT and Business. Key Responsibilities - Lead the Contact Center initiative. Oversee the multi-year, multi-market large-scale automation program. Manage the complete migration of voice and chat infrastructure. Coordinate with external vendors and senior stakeholders across IT and Business. Drive complex delivery programs with a focus on benefit realization Skills Required - Proven track record in driving complex delivery programs. Strong delivery management skills in complex, cross-functional environments Strong experience in Contact Center and Platform Migration. Extensive experience in managing large-scale automation initiatives. Excellent leadership and coordination skills. Ability to influence and manage senior stakeholders Ability to interact with very senior internal stakeholders from IT and Business. Oversee program governance, planning, risk management, and reporting.

Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.