JLL
Website:
co.jll
Job details:
Job Aim
To provide comprehensive facility, contract, and procurement management with a focus on continuous improvement across the campus. To achieve financial and operational KPIs established by the Client. The Campus Manager must be a team player and collaborate with all stakeholders to meet key performance indicators as outlined in the management contract.
Competencies
- Interpersonal skills with a strong client focus
- Team leadership with line management skills and the ability to delegate
- Client relationship management
- Supplier relationship management
- Technical understanding of performance-based service contracts and vendor management
- Knowledge of occupational safety requirements
- Strong budget management and financial analysis skills
- Excellent written and oral communication skills
- Strong analytical skills
Responsibilities
Operations Delivery
- Oversee overall Facilities Management (FM) operations across the campus
- Drive “Back to Basics” program
- Align with client and organizational objectives for the year
- Ensure achievement of KPI scores
- Manage escalations and incidents
- Ensure accurate financial management (Office Services, R&M, Capex, and operational budgets)
- Ensure proactive maintenance, meeting CEM requirements within timelines and aligning team with operational procedures
- Maintain consistency of policies & procedures through updates, implementation, compliance, and audits
- Ensure effective utilization of all technology tools
- Drive sustainability initiatives across the campus
- Ensure overall compliance with statutory and internal requirements
- Track and drive large-scale initiatives
- Conduct random facility walkthroughs and surprise checks for continuous improvement
- Support client walkthroughs as required
- Oversee and support certification processes and audits
Expansion / Go-Live
- Lead planning, transition, and go-live activities for campus expansions
- Ensure closure of project snags
- Manage consolidation and disposition of facilities
Procurement / Vendor Management
- Evaluate vendor performance and management practices
- Ensure timely work certification (WC) and invoicing
- Strengthen vendor relationships and ensure service delivery as per SLAs
Risk Management
- Implement escalation procedures and risk management programs
- Ensure integrity of systems and audit data
- Develop, maintain, and test Business Continuity Plans (BCP)
- Monitor incidents and ensure timely reporting and resolution
Initiatives
- Develop and implement initiatives and strategies to improve services and operational efficiency
Client Relationship Management (CRM)
- Drive client and employee engagement initiatives
- Act on feedback and manage client/business unit relationships
- Lead and groom teams to achieve high client satisfaction
Reporting / Monthly Reviews
- Develop reports and track quarterly/yearly objectives
- Conduct regular zone meetings and monthly management reviews
- Support budgeting and recommit processes including periodic reviews
People Management / Training
- Assign buddies for new team members and ensure structured onboarding
- Train teams on facility policies, procedures, and systems
- Collaborate with senior leadership on skill development, leadership, and succession planning
- Ensure completion of training programs (Induction, IPMP, PDP)
- Coach teams to build high morale, trust, work ethics, and a culture of teamwork and excellence
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