Part-time Customer Service Specialist
Rustburg Library
This position ranges between 12 and 20 hours, depending on the week. The schedule will include, but is not limited to Tuesday evenings from 4-8pm and some Saturdays from 9am-1pm.
Makes a daily difference in the Campbell County organization and locality through: hard work, open and honest communication, ongoing improvement and accountability.
Performs with excellence, the following tasks, including but not limited to:
- Provide excellent customer service.
- Work the circulation desk which mainly involves checking materials in and out for patrons.
- Assist patrons in selection and location of books and other materials.
- Place holds for requested materials, contact patrons when items are available.
- Register patrons, issue library cards, and enter information into the database.
- Shelve returned materials; assist in keeping shelves straightened and accessible.
- Instruct patrons in use of PAC and other resources.
- Actively promote filling patron requests through placing holds, branch transfer of materials, and Interlibrary Loans.
- Collect fines and fees for lost and damaged materials.
- Answer routine reference questions, refer others to professional staff.
- Make minor repairs and clean damaged materials when needed.
- Perform tasks associated with opening and closing the library in a timely manner.
- Collect reference and attendance statistics required by the Library of Virginia.
- Assist public in basic operation of computers, phones, and tablets.
- Conduct basic reader’s advisory.
- Attend workshops and conferences and training sessions as required.
Other Skills and Abilities
- Knowledge of library practices, procedures and techniques.
- Good oral and written communication skills.
- Tact, poise, and resourcefulness in dealing with the public.
- Working knowledge of computer software.
- Physical ability to perform basic library tasks.