We are looking for a proactive and detail-oriented Network Security & IT Security – NOC Engineer to monitor, maintain, and secure enterprise network infrastructure and IT systems. The candidate will be responsible for real-time monitoring, incident management, network troubleshooting, security operations, and ensuring high availability of systems and services within a 24/7 NOC environment.
Key Responsibilities
Network Operations & Monitoring
- Monitor network infrastructure, servers, firewalls, and security systems through NOC monitoring tools.
- Identify, troubleshoot, and resolve network connectivity and performance issues.
- Perform proactive monitoring to ensure maximum uptime and SLA compliance.
- Handle incident management, ticket tracking, escalation, and resolution within defined timelines.
- Coordinate with internal teams, ISPs, and vendors during outages and critical incidents.
IT Security Operations
- Monitor security alerts, firewall logs, VPN activity, and suspicious network behavior.
- Support implementation and maintenance of network security controls and policies.
- Assist in vulnerability assessment, patch management, and security compliance activities.
- Investigate security incidents and support root cause analysis (RCA).
- Ensure adherence to IT security standards and best practices.
Infrastructure & Support
- Support routers, switches, firewalls, wireless networks, and VPN configurations.
- Maintain documentation for incidents, SOPs, network diagrams, and security procedures.
- Participate in shift handovers and maintain operational reports.
- Support disaster recovery and business continuity processes.
Required Skills
Technical Skills
- Strong understanding of networking concepts: TCP/IP, DNS, DHCP, VLAN, VPN, Routing & Switching
- Knowledge of Firewalls, IDS/IPS, SIEM, and endpoint security tools
- Experience with monitoring tools such as SolarWinds, PRTG, Nagios, Zabbix, or similar
- Basic understanding of cybersecurity principles and security incident handling
- Familiarity with Windows/Linux server environments
- Understanding of ITIL processes and ticketing systems
Preferred Tools & Technologies
- Firewalls: Palo Alto, Fortinet, Cisco ASA, Sophos, Check Point
- SIEM Tools: Splunk, QRadar, Sentinel, ArcSight
- Ticketing Tools: ServiceNow, Jira, Remedy
- Monitoring Tools: SolarWinds, Nagios, PRTG, Zabbix
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Networking, or related field
- Certifications such as CCNA, CompTIA Security+, CEH, NSE, or equivalent are preferred