IT Site Services

We’re on a mission to change the future of
clinical research. At Perceptive, we help the
biopharmaceutical industry bring medical
treatments to the market, faster.
Our mission is to change the world
but to do this, we need people like you.

Apart from job satisfaction, we can offer you:

HEALTH:

- Medical plan for you and your dependents.

- Personal Accident Insurance

- Life Insurance

- Critical illness cover

WEALTH:

- Salary structure and Flexi basket

- Provident fund of 12%

- Gratuity scheme

YOURSELF: Internal growth and development programs & trainings

As IT Site Services, you will manage the installation of hardware for desktops and laptops providing technical user/systems support. In this role, you may contribute to projects and will also ensure upgrades, maintenance and repairs are undertaken. You will also resolve end user incidents and service requests.

Key Accountabilities:

System Installation / decommissioning

• Installs or removes hardware and/or software, and associated connections, using supplied installation instructions and tools. 

• Conducts tests and corrects malfunctions. 

• Documents results in accordance with agreed procedures. 

• Assists with the evaluation of change requests. 

• Contributes, as required, to investigations of problems and faults concerning the installation of hardware and/or software and confirms the correct working of installations.

Problem Management 

• Investigates problems in systems, processes and services. 

• Assists with the implementation of agreed remedies and preventative measures.

Incident Management

• Following agreed procedures, identifies, registers and categorises incidents. 

• Gathers information to enable incident resolution and promptly allocates incidents as appropriate. 

• Maintains records and advises relevant persons of actions taken

IT Infrastructure 

• Carries out agreed operational procedures of a routine nature. 

• Contributes to maintenance, installation and problem resolution.

Asset Management

• Uses agreed procedures to create and maintain an accurate register of assets. 

• Performs activities related to administration of assets.

• Produces routine reports to assist asset management activities and decision making.

Methods & Tools

• Provides advice and guidance to support adoption of methods and tools and adherence to policies and standards. 

• Tailors processes in line with agreed standards and evaluation of methods and tools. 

• Reviews and improves usage and application of methods and tools.

Porting / Software configuration

• Assists in the configuration of software and equipment and the systems testing of platform-specific versions of one or more software products. 

• Documents faults, implements resolutions and retests to agreed standards.

Other

• Carryout any other reasonable duties as requested.

Functional Competencies (Technical knowledge/Skills)

• Excellent interpersonal, verbal and written communication skills.

• A flexible attitude with respect to work assignments and new learning.

• Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail.

• Ability to identify and implement process improvements.

• Proactively participates in skills improvement training

• Maintains an up-to-date awareness of trends, tools, technology, techniques and processes as applicable to Perceptive

• A self-starter and able to work under own initiative
   

Experience, Education, and Certifications

• Experience using tools to communicate progress to Stakeholders.

• Demonstrable experience in systems support and operations, including LAN administration, PC and User support

• Basic knowledge and experience in Hardware (Intel-based equipment) and/or Software (PC based operating systems and applications)

• Basic knowledge and experience of standard IP-based networking topologies, networking hardware and exposure to network standards and network protocols

• English: Fluent.

Come as you are.

We're proud to be a Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.