PATIENT ADVOCATE

CalvertHealth

Required skills

JOB DESCRIPTION DETAILS
- Job Summary:
  - Communicate relevant information to administration suggestions for creating a caring, consumer driven environment. When needed, planning and implementing of volunteer component to support the advocate program. Interpret the role of Patient Advocate to patients, staff and community.
- Education:
  - Position requires a bachelor's degree or 3-5 years equivalent combination of education and experience in related area. RN licensure preferred.
- Registration/Certification/Licensure:
  - EMT certified preferred
- Experience:
  - Position requires 3-5 years related experience. Customer/Patient PR experience preferred.
- Other Requirements:
  - Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements.
  - Superior listening skills
  - Ability to function in stressful, hostile situations
  - Advanced Customer Service skills with a patient focus
  - Ability to establish a maintain effective working relationships with all hospital team members
  - Ability to identify trends/root cause of problems
  - Problem solving skills and persistence
  - Familiarity with Joint Commission and State standards/regulations
  - Positive managerial experience for use with future employment of volunteer advocates
  - Computer documentation and report writing skills

Community hospital providing acute, outpatient, and emergency medical services.

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