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Chat Support Agents for Wiesbaden (m/f/d)

Salary

€19k

Min Experience

0 years

Location

Wiesbaden

JobType

part-time

About the job

Info This job is sourced from a job board

About the role

Conscientious and reliable chat support agents in the home office are sought for home office jobs, mini-jobs and part-time jobs in Wiesbaden. Tasks The tasks of chat support agents working from home are diverse and require a combination of technical skills, communication skills, and self-organization. Here are the detailed tasks for these home office jobs, mini-jobs, and part-time jobs in Wiesbaden: Customer interaction Customer inquiry handling: Answering customer questions and issues in real time via chat platforms. Advice and support: Supporting customers in using products and services, including step-by-step instructions. Problem solving: Diagnosing and solving technical problems in Wiesbaden, often using knowledge databases and technical manuals. Complaint management: Handling complaints and escalating complex problems to the relevant departments. Administrative tasks Documentation: Recording customer interactions and issues in CRM systems or other internal tools. Reporting: Creating reports on frequently occurring problems and their solutions to continuously improve support. Follow-up: Monitoring open cases and ensuring that they are followed up until they are resolved for these home office jobs, mini-jobs and part-time jobs in Wiesbaden. Communication and collaboration Teamwork: Collaboration with other departments in Wiesbaden such as technology, sales or product development to efficiently process customer inquiries. Feedback loops: Forwarding customer feedback to the relevant departments to initiate product or service improvements. Further education and self-organization in Wiesbaden Training and continuing education: Participate in regular training courses to stay informed about new products, services and internal processes. Time management: Effective planning and management of one's own working time to ensure that all tasks are completed on time. Self-motivation: Maintaining a high level of motivation and a professional attitude despite working in an isolated home office environment. Technical skills Technische Tools: Nutzung von verschiedenen Software-Tools und Plattformen für die Kundeninteraktion und -verwaltung bei diesen Homeoffice Jobs, Minijobs und Nebenjobs in Wiesbaden, einschließlich Chat-Plattformen, CRM-Systeme und Remote-Desktop-Anwendungen. Fehlerbehebung: Grundlegende technische Kenntnisse, um häufig auftretende technische Probleme der Kunden zu verstehen und zu lösen. Datensicherheit: Einhaltung von Datenschutzrichtlinien und Sicherheitsstandards bei der Bearbeitung von Kundendaten. Qualitätssicherung Qualitätskontrollen: Überprüfung der eigenen Arbeit und Einhaltung der Unternehmensstandards für die Kundenkommunikation. Verbesserungsvorschläge: Identifizierung und Vorschlag von Verbesserungsmöglichkeiten für Prozesse und Abläufe im Kundensupport. Flexibilität und Anpassungsfähigkeit Anpassung an verschiedene Zeitzonen: Gegebenenfalls Arbeit in verschiedenen Schichten, um Kunden weltweit zu unterstützen. Anpassungsfähigkeit: Fähigkeit, sich schnell an neue Technologien und veränderte Arbeitsbedingungen anzupassen.

About the company

Callknight is a Germany-wide job board and career portal with a large pool of candidates for call centers and customer service. Through Callknight, job providers have the opportunity to find suitable candidates and applicants from all areas.

Skills

chat platforms
crm systems
remote desktop applications
customer service
problem solving
data security
quality control
time management
adaptability