- Location
- Navi Mumbai, Maharashtra, India
- Job type
- Full-time
Required skills
- communication skills
- customer service
About the role
XL Dynamics India Pvt. Ltd.
Website:
xldynamics.com
Job details:
- Position: Calling Specialists (voice)
- Job Shift: Night
- Experience: Minimum 1 year of experience in an International (Voice) Process.
- Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision.
- Job Location: Navi Mumbai
- Salary Range: ₹ 3,00,000 – ₹ 4,50,000 pa
Key Responsibilities:
- Calling Specialists are responsible for communicating with Clients on special projects.
- They must possess a very high degree of Customer Service skills and must have an urgency to ensure the Client's objectives are met. They should be very effective communicators.
- Make and receive calls related to special clients and projects.
- Have a good understanding of the process objectives and be able to communicate effectively with the clients to achieve them.
Skills:
- Excellent English communication skills (verbal and written)
- Must have a Neutral Accent or American Accent (preferable) with a high degree of accuracy in pronunciation.
- Must have a clear voice and must be able to communicate professionally without the use of conversation fillers or slang when speaking.
- Ability to manage and prioritize multiple work requirements to meet deadlines.
- Must be self-managed, responsive and dedicated to customer support.
- Ability to work independently as well as in a team environment.
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