Troth Insurance Broking & Consultants Pvt. Ltd.
Website:
trothinsurance.com
Job details:
Job Title: Calling Executive – Claim Salaahkaar
Location: Ambli Bopal, Ahmedabad
Experience: 0–2 Years
Industry Preference: Insurance / Customer Service / Call Center / Financial Services
Job Summary
We are looking for a proactive Calling Executive to support our Claim Salaahkaar vertical by connecting with customers and assisting them with insurance claim-related guidance. The role involves making outbound calls, coordinating for claim documentation, and ensuring smooth communication between clients and the claims support team.
Key Responsibilities
- Make outbound calls to customers to provide guidance on insurance claim procedures.
- Follow up with clients for required claim documents and information.
- Inform customers about claim status updates and next steps in the process.
- Coordinate with internal claims and operations teams to ensure timely support.
- Maintain daily MIS and call records of customer interactions and follow-ups.
- Address basic claim-related queries and escalate complex cases to the concerned team.
- Ensure proper communication with clients to improve claim service experience.
- Maintain professionalism and customer satisfaction during all interactions.
Key Skills Required
- Good communication skills (Hindi, English, and Gujarati preferred)
Customer service and follow-up skills
Basic understanding of insurance claims (preferred but not mandatory)
Ability to maintain call records and work with basic MIS/data sheets
Problem-solving mindset and patience while handling customers
If you want, I can also make a slightly stron
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