Sycorian Matrimonial Services Ltd.
Website:
sycoriaan.com
Job details:
Company Description Sycorian Matrimonial Services Ltd., established in 1996, is a leading matrimonial services company in India, known for serving many elite families across the country. The organization specializes in culturally sensitive matchmaking that considers family values, religious orientation, social background and financial status. Its team has built a large, high-profile client database and employs matrimonial experts who understand the complexities of the Indian marriage system. Sycorian operates as a multi-service entity, drawing on experience in hospitality, public relations, trading and fund management to serve diverse communities and cultural groups such as Elite, Sikhs, Brahmins & Rajputs, Agarwals & Marwaris and more.
Role Description The Caller will work full time on-site in New Delhi, engaging with prospective and existing clients over the phone to understand their requirements and share information about Sycorian’s services. Day-to-day responsibilities include making outbound and receiving inbound calls, updating and maintaining client records and coordinating with internal teams to support the matchmaking process. The Caller will handle basic queries, schedule appointments or follow-ups and ensure clear, polite and professional communication at all times. The role requires consistent adherence to company guidelines and sensitivity to diverse cultural and family backgrounds.
Qualifications
- Candidates should possess strong verbal communication and active listening skills, with the ability to speak confidently and clearly over the phone.
- Candidates should possess customer service and client relationship skills to handle inquiries, address concerns and build trust with diverse clientele.
- Candidates should possess basic computer literacy and data entry skills to manage records, update CRM or internal systems, and track call outcomes.
- Candidates should possess organizational and time-management skills to manage call volumes, schedule follow-ups, and work efficiently in a structured environment.
- Candidates should possess interpersonal sensitivity and cultural awareness, especially regarding Indian family values, traditions and community practices.
- Prior experience in call center, telecalling or customer support roles is beneficial.
- Proficiency in English and Hindi; knowledge of additional Indian languages is an advantage.
- Minimum educational qualification: higher secondary (12th standard) or graduation in any discipline; relevant
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