Website:
itechpower.in
Job details:
Company Description I TECH POWER is a leading provider of rooftop and industrial solar solutions, focused on delivering high-quality, end-to-end solar installations. The company emphasizes reliability, technical excellence, and strong customer service throughout every project. I TECH POWER works closely with clients to design and implement solar systems that meet their energy needs and performance expectations. The organization is committed to sustainability, long-term value, and customer satisfaction, creating opportunities for team members to grow in a dynamic clean-energy sector.
Role Description The Caller role at I TECH POWER is a full-time, on-site position based in Tiruppur. The caller is responsible for making outbound and receiving inbound calls to engage potential and existing customers regarding rooftop and industrial solar solutions. Daily activities include explaining services, answering basic product and installation questions, collecting customer information, and scheduling appointments or follow-ups for the sales or technical teams. The role involves maintaining accurate call records, updating customer databases, and following scripts and guidelines to ensure consistent, professional communication. The caller collaborates with the sales and operations teams to support lead generation, customer follow-up, and overall service quality.
Qualifications
- Strong verbal communication skills in relevant local languages and English, with a clear and professional phone manner.
- Ability to handle outbound and inbound calls, manage customer queries, and provide basic information on solar solutions.
- Good listening skills, customer service orientation, and the ability to build rapport over the phone.
- Basic computer literacy, including experience with call logs, CRM tools, or spreadsheets for recording customer data.
- Organizational skills to manage daily call targets, follow-ups, and appointment scheduling efficiently.
- Willingness to learn about solar products and services; prior experience in telecalling, customer support, or sales is an advantage.
- Ability to work on-site in Tiruppur on a full-time schedule and collaborate effectively with the sales and operations teams.
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