DNA Growth
Website:
dnagrowth.com
Job details:
About us:
DNA Growth is a leading professional services firm specializing in offering business planning and virtual CFO solutions to startup and mid-enterprise clientele in North America and the MENA region. We combine people, processes, and tech to empower our client’s growth and success.
Job Title: Call Handler Executive - UK Process
Location: Mohali (Work from Office)
Shift Timing: Rotational shift & Rotational working days
Job Description:
We are seeking experienced and dedicated Call Handlers to join our team for a UK-based health services process. The ideal candidates will have prior experience in voice processes and excellent communication skills.
Key Responsibilities:
· Handle inbound and outbound calls, ensuring professional and courteous interaction with clients.
· Accurately record caller details and relevant information in the client's internal data records system.
· Understand and explain the dental services offered by the clinic to potential and existing clients (training to be provided regarding the services).
· Process payments and book appointments over the phone.
· Offering and upselling general enquiries using knowledge of dental payment plans and services that the client is offering.
· Cold calling inactive patients and new patients to re-offer services.
· Adapt to and learn the software used by the client for maintaining internal records.
· Participate in ongoing training to stay updated with new processes and services.
Qualifications:
· Excellent communication skills, both verbal and written.
· Strong attention to detail and ability to accurately record information.
· Proficient in using computer software and willing to learn new systems.
· Ability to explain and promote services effectively.
· Willingness to learn and adapt to new processes and training.
Additional Information:
· Freshers with exceptional communication skills and a willingness to learn are also encouraged to apply.
· This is a full-time, office-based position in Ludhiana.
· Work hours will align with UK business hours, and candidates should be open to working in shifts if required.
Click on Apply to know more.