the zigma technologies india (p) limited
Website:
zigmaindia.com
Job details:
Company Description The Zigma Technologies India (P) Limited began as a modest venture in 1997 and was incorporated in 2004, growing into a provider of world-class business and technology services. The company has extensive experience in the design, development, and operation of e-governance projects within government organizations across India. Guided by expert directors, a team of more than 100 employees works to deliver timely, hassle-free solutions that support profitable buying and servicing for clients. Zigma’s success is driven by innovative product combinations and a strong focus on customer satisfaction throughout the country.
Role Description The Call Coordinator will manage incoming and outgoing calls, ensuring prompt, professional responses to customer and stakeholder inquiries. Responsibilities include logging and tracking calls, routing issues to the appropriate internal teams, and following up to confirm resolution and customer satisfaction. The role also involves maintaining accurate records in call management systems, preparing basic reports on call volume and issue trends, and supporting communication related to ongoing projects. This is a full-time, on-site role based in Chennai, requiring close collaboration with other departments and adherence to company policies and service standards.
Qualifications
- Candidates should possess strong communication, active listening, and interpersonal skills to handle calls effectively and courteously.
- Candidates should possess basic computer literacy and familiarity with call handling or CRM software to log and track information accurately.
- Candidates should possess organizational and time-management skills to prioritize calls, follow up systematically, and manage high call volumes.
- Candidates should possess problem-solving abilities and attention to detail to understand caller needs and ensure accurate escalation and resolution.
- Candidates should possess a customer-centric mindset and professional phone etiquette to represent the company positively in every interaction.
- Relevant experience in call coordination, customer service, or helpdesk operations is preferred.
- A minimum of a high school diploma; a bachelor’s degree in any discipline is an advantage.
- Ability to work on-site in Chennai and collaborate effectively with cross-functional teams.
Languages :
English and Tamil
English and Hindi
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