TALENTMATE
Website:
talentmate.com
Job details:
Job Description
We are seeking a well-spoken and professional Call Centre Executive to join our dynamic team. As a Call Centre Executive, you will be at the frontline of communication, interacting with customers to provide them with immediate assistance and support. Your primary role is to offer high-quality service through various communication channels, including telephone conversations and email correspondence. Success in this position requires the ability to handle a wide range of inquiries promptly and with a personable demeanor. You must have excellent communication skills, a patient attitude, and the commitment to ensuring customer satisfaction. By joining us as a Call Centre Executive, you will play a crucial role in championing our customer service standards and enhancing our brand reputation.
Responsibilities
- Respond to customer inquiries and resolve issues through phone, email, or chat.
- Maintain a high level of professionalism with customers at all times.
- Update customer information accurately in the company database.
- Provide detailed information about company products and services.
- Escalate complex cases to appropriate departments for further resolution.
- Follow up on customer calls to ensure issue resolution and satisfaction.
- Achieve daily, weekly, and monthly performance targets set by management.
- Engage customers in a friendly, engaging, and empathetic manner.
- Stay informed about new services, products, and policies within the company.
- Assist in sales promotions by providing product knowledge when necessary.
- Participate in training sessions to improve service skills and product knowledge.
- Document all call information according to standard operating procedures.
Requirements
- Proven experience in call centre or customer service roles preferred.
- Strong verbal and written communication skills are essential.
- Ability to manage and resolve conflicts in a professional manner.
- Familiarity with CRM systems and practices is an added advantage.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Flexibility to work in rotational shifts, including weekends and holidays.
- High school diploma or equivalent; higher education qualifications are a plus.
Job Details
Role Level: Mid-Level Work Type: Full-Time Country: India City: Karnataka Company Website: https://www.talentmate.com Job Function: Call Center Operations Company Industry/
Sector: Recruitment & Staffing
What We Offer
About The Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
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Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
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