LEAD INDIA
Website:
leadindia.law
Job details:
About Lead India
Lead India is a Delhi bases law firm that makes professional legal assistance accessible, transparent, and client-friendly. We help individuals and businesses connect with experienced advocates for legal consultation, documentation, court matters, marriage-related services, banking disputes, consumer cases, corporate compliance, and other legal requirements.
Role Overview
We are looking for an experienced and result-oriented Call Center Sales Manager to lead a team of 20–25 Relationship Officers. The candidate will be responsible for maximizing lead utilization, improving conversions, training and motivating the team, monitoring follow-ups, and achieving daily and monthly sales targets. Preferred who handled credit card sales team or similar role.
Key Responsibilities
* Manage and supervise a calling and sales team of 20–25 members.
* Ensure timely lead allocation, follow-up, and maximum lead utilization.
* Set and monitor daily, weekly, and monthly conversion targets.
* Review calls, lead status, bookings, and individual team performance.
* Train team members in sales communication, objection handling, follow-ups, and closing.
* Motivate and guide underperforming employees through regular coaching.
* Improve conversion rates while maintaining a professional client experience.
* Prepare daily MIS reports and share performance updates with management.
* Ensure proper and timely updating of leads in the CRM.
* Coordinate with legal, service, and operations teams for smooth client onboarding.
* Identify process gaps and implement strategies to improve productivity and revenue.
Required Qualifications
* Bachelor’s degree in Business, Marketing, Management, or a related field.
* Minimum 3–5 years of experience in call center sales, telesales, or lead conversion.
* Proven experience managing a team of at least 15–25 employees.
* Strong leadership, communication, training, and motivational skills.
* Good understanding of CRM systems, lead funnels, call monitoring, and MIS reporting.
* Ability to work under targets and take ownership of team performance.
* Experience in legal services, education, insurance, finance, or other service-based industries will be preferred.
Key Performance Indicators
* Lead utilization and follow-up rate
* Team conversion and booking rate
* Revenue and target achievement
* Call quality and CRM discipline
* Team productivity and attendance
* Training effectiveness and performance improvement
Click on Apply to know more.
