Call Center Executive

Technotask Business Solutions Pvt Ltd

Website: technotaskglobal.com
Job details:
Company Description

Technotask Business Solutions Pvt Ltd, established in March 2020, delivers cutting-edge omnichannel solutions to enhance customer experiences and drive business success. With a significant global footprint, the company operates 13 centers across India, Egypt, and the UAE, and collaborates with diverse teams in countries like the UK, USA, KSA, and Colombia. Serving over 20 global clients across 48 lines of business, Technotask has demonstrated an impressive 400% growth rate within just two years. The company's expertise spans industries including FinTech, E-Commerce, Health-Tech, and more, providing end-to-end services like voice support, chat support, outbound sales, and process automation. Join Technotask in shaping the future of customer interactions with innovation and excellence.

Role Description

This is a full-time on-site role as a Call Center Executive located in Bhopal. The Call Center Executive will handle customer inquiries via calls, provide exceptional support, and assist in resolving issues effectively. Responsibilities include delivering prompt and empathetic customer service, managing sales calls, maintaining accurate records, and adhering to company protocols to ensure high-quality support and customer satisfaction.

Qualifications

• Skills in Customer Support and Customer Service to address inquiries and resolve issues efficiently.
• Strong Communication skills and proficiency in Contact Center operations.
• Experience or aptitude in Sales and relationship building with customers.
• Excellent problem-solving abilities and conflict resolution skills.
• Proficiency in basic computer applications and data entry.
• Ability to work in a fast-paced environment while maintaining professionalism and empathy.
• Prior experience in a call center or customer-facing role is a plus.
• High school diploma or equivalent; additional qualifications are an advantage.

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