Induct HR Solutions
Website:
inducthr.com
Job details:
📍 Location: Trivandrum
🏥 Domain: Healthcare Service Coordination
🧑💼 Experience: 2–12 Years
Role Overview:
The selected candidates will be responsible for managing inbound and outbound calls related to patient therapy referrals. This is a core process that directly supports a US Certified Healthcare Agency.
Key Responsibilities:
📞 Inbound & Outbound Calling
• Handle all incoming patient calls to the office
• Make outbound calls to patients regarding:
• Confirmation of referral receipt for therapy
• Notification when a therapist is assigned
• Follow-up calls if therapists are unable to reach the patient
• Collection of additional details related to complaints or service issues
📋 Coordination & Documentation
• Document all interactions accurately in the Electronic Medical Records (EMR) system
• Monitor and respond to emails related to assigned geographical regions
• Coordinate with therapists and the CHHA team through email communication
👥 Lead-Level Responsibilities (Lead Role)
• Oversee the calling team
🔹 Required Skills
• 2–10 years of experience for Executive roles
• Strong US English accent and excellent communication skills
• Prior experience in UShealthcare, home health, or medical calling preferred
• Good understanding of patient communication etiquette
• Ability to work in US time zones (if required)
• Experience documenting cases in EMR is an added advantage
🔹 Why Join Us?
• Opportunity to work directly with US-based healthcare operations
• Stable, long-term project
• Growth opportunities into supervisory and client-facing roles
• Professional and structured work environment
Click on Apply to know more.