Amantya Technologies
Website:
amantyatech.com
Job details:
Company Description
Amantya Technologies, founded in 2018, is a global leader in product engineering and IT services with operations in India, the USA, the UK, and Canada. The company delivers innovative technology solutions across industries, focusing on areas such as wireless solutions, AI/ML applications, cloud transformation, and custom software development. Recognized for engineering excellence, Amantya has received numerous prestigious awards, including the Bharat Telecom Export Excellence Award 2025. The company helps businesses accelerate deployments, improve reliability, and achieve better operational outcomes. Amantya Technologies is committed to turning complex challenges into clear, impactful solutions.
Experience:
• 3-5 years of experience in a call centre or customer service role.
• Proven track record of handling inbound and outbound calls in a professional manner.
• Experience in logging user issues and accurately documenting details in a ticketing system.
• Ability to troubleshoot basic technical issues and escalate complex problems to the appropriate teams.
• Familiarity with call centre software and
systems (e.g., CRM software, ticketing systems).
• Excellent verbal and written communication skills to effectively interact with users/customers.
• Ability to work independently with minimal supervision in a fast-paced environment,
• Knowledge of IT systems, software applications, and troubleshooting techniques.
• Familiarity with government IT policies and procedures.
• Ability to work collaboratively with cross-functional teams to resolve user issues.
• Patience and empathy to handle user concerns and complaints effectively.
• Strong problem-solving skills and attention to detail in resolving user issues.
• Adaptability to learn new tools and technologies quickly.
• Customer-focused mindset with a commitment to delivering high-quality service and support.
• Ability to maintain composure and professionalism during high-pressure situations.
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