Website:
Job details:
Company Description
NSN Silver Mines is one of Tamil Nadu's leading silver organizations with over three decades of excellence in the precious metals industry. We are committed to delivering exceptional customer service, maintaining transparency, and building long-term customer relationships. Our workplace encourages growth, teamwork, integrity, and continuous learning.
We are looking for enthusiastic, energetic, and customer-focused individuals to join our growing team in Erode.
Role Description
This is a full-time, on-site position based in Erode.
As a Customer Care Executive, you will be the first point of contact for our customers. You will handle inbound and outbound calls, assist customers with product and service inquiries, resolve concerns, schedule follow-ups, and ensure every customer receives a professional and positive experience.
You will work closely with the sales and operations teams while maintaining excellent communication and customer satisfaction.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Respond to customer inquiries and provide accurate product/service information.
- Follow up with customers and maintain strong relationships.
- Resolve customer complaints efficiently and escalate complex issues when required.
- Maintain customer records using CRM and internal systems.
- Coordinate with sales and branch teams for customer support.
- Achieve daily call and customer service targets.
- Ensure excellent customer satisfaction and service quality.
- Maintain professionalism, courtesy, and a positive attitude in every interaction.
Who We're Looking For
- Freshers are highly encouraged to apply.
- Experienced candidates are also welcome.
- Candidates must be based in Erode or willing to work in Erode.
- Excellent communication skills in Tamil (English communication is an added advantage).
- Energetic, confident, and customer-oriented personality.
- Positive attitude with strong listening and problem-solving skills.
- Basic computer knowledge (MS Office, CRM, or customer management software).
- Ability to multitask in a fast-paced environment.
- Willingness to learn and grow with the organization.
Preferred Qualifications
- Higher Secondary, Diploma, or Any Bachelor's Degree.
- Previous experience in Customer Service, Telecalling, BPO, Sales Support, or Customer Care is an added advantage.
- Fresh graduates with excellent communication skills are encouraged to apply.
Why Join NSN Silver Mines?
- Attractive Salary + Performance Incentives
- Career Growth Opportunities
- Professional Training & Skill Development
- Friendly and Supportive Work Environment
- Stable Full-Time Employment
- Opportunity to build a long-term career with a growing organization
Click on Apply to know more.