Kingdom
Website:
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Job details:
Company Description Aakash Solar Power Projects is a leading solar energy solutions provider, delivering high-quality rooftop systems for residential, commercial, industrial, and institutional customers across Telangana. The company manages every stage of the solar project lifecycle, including energy assessment, system design, engineering, procurement, installation, net metering support, government subsidy assistance under the PM Surya Ghar Muft Bijli Yojana, commissioning, and after-sales service. Aakash Solar Power Projects partners with trusted brands such as Waaree Solar, Adani Solar, Tata Power Solar, Polycab Solar, Luminous Solar, and Microtek to ensure performance, quality, and reliability. With a focus on engineering excellence, transparent operations, and customer satisfaction, the company helps homes and businesses transition to clean, sustainable energy. Applicants join a team committed to long-term value creation and a cleaner, more energy-efficient future for Telangana.
Role Description This is a full-time, on-site Call Center Customer Service Representative role based in Kamareddy. The representative will handle inbound and outbound customer calls, respond to inquiries about solar products and services, and provide accurate information on installations, maintenance, and subsidy processes. Daily responsibilities include logging customer interactions, updating records in the CRM system, resolving issues or escalating them to the appropriate department, and following up to ensure timely closure. The role involves coordinating with sales, technical, and service teams, explaining basic solar solutions and procedures, and maintaining clear, professional communication at all times. The representative is expected to support customer education, promote positive customer experiences, and contribute to overall customer satisfaction and retention.
Qualifications
- Strong customer-facing skills, including experience as a Customer Service Representative and in Customer Support.
- Ability to maintain high levels of Customer Satisfaction and deliver a consistent, positive Customer Experience.
- Clear and professional verbal and written communication skills in English; proficiency in local languages is an advantage.
- Basic understanding of solar energy concepts or willingness to learn; prior experience in renewable energy or utilities is a plus.
- Comfort using call center systems and CRM tools, with attention to detail in documentation and follow-up.
- Problem-solving mindset, patience, and the ability to stay calm under pressure in a fast-paced environment.
- Ability to work on-site in Kamareddy on a full-time schedule and collaborate effectively with cross-functional teams.
- Minimum high school diploma; a degree in business, communications, or a related field is beneficial.
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