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Company Description
At VRN INC., we specialize in providing reliable real estate solutions for residential, commercial, and investment properties. Our comprehensive expertise in the market and customer-focused approach empower clients to make informed property decisions. We are committed to turning property aspirations into secure and valuable investments. With a focus on excellence, we strive to build trust and long-term relationships with our clients.
Job description:
Job Title: Audit & Compliance Executive – Calls
Experience Required: 1–3 Years (BPO / Call Audit / Quality preferred)
Job Type: Full-time
Industry: BPO / Call Center
Shift: Day
Job Summary
We are looking for a Call Quality Auditor who will be responsible for auditing ongoing (live) and upcoming calls, ensuring adherence to quality standards, scripts, and compliance requirements. The auditor will help improve call quality, agent performance, and overall customer experience.
Key Responsibilities
- Audit ongoing (live) calls and upcoming scheduled calls
- Monitor agent interactions for quality, accuracy, and compliance
- Evaluate calls based on defined quality parameters and SOPs
- Identify gaps in communication, process, and compliance
- Provide detailed audit feedback and corrective action points
- Prepare audit reports and share insights with Team Leaders and Trainers
- Track recurring issues and suggest process improvements
- Ensure agents follow approved call scripts and disclosures
- Support training and coaching initiatives based on audit findings
Required Skills & Qualifications
- Experience in call auditing / quality analysis / process auditing
- Strong understanding of call flow, customer handling, and compliance
- Excellent listening and analytical skills
- Ability to identify errors and improvement areas
- Good communication and reporting skills
- Working knowledge of CRM and call monitoring tools
Preferred Skills
Experience as Quality Analyst (QA) or Auditor in a BPO
Knowledge of inbound, outbound, or blended processes
Exposure to real estate, sales, or customer support processes
Contact Us :-
HR :- 9201415114
Click on Apply to know more.