About the role
Potential interns from the graduating class of 2024–2025 are needed to join our Support Engineering team. In this position, you will help our clients troubleshoot and effectively resolve issues by offering technical support for Calix access systems and cloud platforms. Working in a customer-focused workplace and gaining practical knowledge with networking and cloud technologies are two benefits of this role.
Assist in diagnosing and fixing technical problems with cloud platforms and Calix access.
Analyze, diagnose, and record support cases in conjunction with senior engineers.
Learn and implement industry best practices in cloud computing, networking, and customer service.
Effectively communicate with clients to obtain data and deliver updates.
To guarantee the provision of high-quality support and services, cooperate with cross-functional teams.
Attend training classes to improve your professional and technical abilities.
About the company
Calix is a platform, cloud, and managed services company. Broadband service providers leverage Calix's broadband platform, cloud, and managed services to simplify their operations, subscriber engagement, and services; innovate for their consumer, business, and municipal subscribers; and grow their value for members, investors, and the communities they serve.
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