Overall Responsibilities
Assist the General Manager and Assistant General Manager in overseeing all operations of the restaurant.
Key Areas of Responsibilities
Operations
- Assist in supervising and managing staff members to ensure they are in compliance with all restaurant policies, procedures, etc.
- Perform restaurant duties: work the POS system, assist guests in the Drive-Up Service, make food tickets, work the chicken station, wrap station, front line, and in the back kitchen when necessary
- Coordinate catering orders and deliveries
- Know all menu items, ingredients, and be familiar with all recipes and food preparation
- Control food quality and consistency
- Interact and handle guest issues
Financial
- Complete armored car transactions and deposits and basic restaurant accounting
- Ensure the restaurant supplies orders are placed including, produce, pita, and chicken
Work Safety, Food Safety, and Planning
- Ensure work safety by ensuring staff members are complying with all safety procedures
- Ensure food safety by completing the following tasks: take food temperatures, maintain safe food
- Interact with health department inspectors
- Maintain a safe, clean, and sanitary restaurant
- Maintain a positive and friendly work environment Personnel
- Manage staff member breaks
- Participate in weekly supervisor meetings
- Motivate, train, and develop staff members in specific job functions as well as coach and counsel staff members on an ongoing basis
- Handle and report specified HR related situations General
- Perform required administrative duties, fill out required operational checklists
- Communicate with upper management on various projects
- Make suggestions on how to improve the overall restaurant operation
- Coordinate restaurant maintenance repairs
- Travel to training events and/or other restaurant locations
- Other duties as assigned
Position Levels & Skill Sets
- Shift Leader – 1: Guest Service 3 Proficiency, Associate 4 Proficiency, Specified HR Duties
- Shift Leader – 2: Guest Service 3 Proficiency, Associate 4 Proficiency, Specified HR Duties, HR Discipline Documents, IIPP/Safety Facilitator