Supervisor- Piazza Food Hall

JOB SUMMARY: 

With a friendly, upbeat and positive attitude. Supervises the front of house operation and staff for select dining venues on assigned shift.

KEY JOB FUNCTIONS:

• Directs the daily work activities of assigned personnel within the dining facility.
• Ensures venue product and dining experience surprises and delights the guests.
• Solicits and responds to guest feedback by direct interaction. 
• Immediately addresses service issues and follows-up to ensure guest satisfaction.
• Conducts service education program, coaches, develops and leads staff in proper performance of duties.
• Leads by creating a positive, supportive work environment.
• Communicates and cooperates with the food production management team.
• Other duties as assigned.

EDUCATION and/or EXPERIENCE: 

• High school diploma or equivalent required. 
• College degree in culinary arts, hospitality or hotel management preferred. 
• Previous supervisory experience in high volume restaurant industry preferred. 
• Minimum of 3-5 years experience in food and beverage required. 

QUALIFICATIONS:

• Excellent verbal and written communication skills required. 
• Excellent problem solving and critical thinking skills required. 
• Must have a professional experience, be able to lead people and be a team player.   
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

WORK ENVIRONMENT:

• Must be able to work independently.
• Must be able to sit and/or stand for long periods of time (minimum of four hours).
• Demonstrates a sense of urgency while performing tasks and meeting deadlines.
• Must be able to maneuver throughout all areas of the casino; from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift, carry and/or push a minimum of 40 lbs.
• Must be able to stoop, kneel, bend, twist, turn, push, pull, grasp objects and the manual dexterity to operate a computer and other necessary office equipment.  
• Must be able to tolerate areas containing secondhand smoke, dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.

 

Disclaimer 
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

 

 

Operates a casino and hotel resort in Southern Indiana.