Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area
Verifies fill slips, credit slips, and markers pertaining to games in the assigned area
Settles disputes that arise from guests in the Table Games area, referring to those, either at a pre-determined threshold or a certain degree of difficulty to your manager
Assure guest development by interacting with guests
modeling interactive skills with guests and fellow employees
Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest. Reports any situation to their assigned superior
Rates all guests. Promotes and creates Total Reward cards for new and existing patrons
Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements
Accurately maintains table game inventories and player win/losses
Changes cards/dice. Opens, and closes games
Manages and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution, and service recovery, if necessary
Counsels, guides, coaches and instructs assigned personnel in the proper performance of their duties
Champions all Guest Service Programs and Service Standards adopted by the company and always sets an example of these standards when on shift
Prepares and coordinates the periodical performance review of assigned personnel as determined by management
Understands and enforces all company policies and procedures
Inform Casino Manager of potential safety problems
Maintains key security
Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements
Attends all mandatory meetings required by the company/department