National Casino Marketing Host

Caesars Entertainment

Experience: 1+ yrs
Location: Council Bluffs, Iowa, United States
Job type: Full-time

Required skills

SMART
CMS
LMS
Scheduler
Skyforce
Excel
Word
Power Point
Access
Microsoft Outlook

About the role

Supports National Casino Marketing team in NCM and Air programs for Harrah’s/Horseshoe Council Bluffs.

Responsibilities

Processes splinter Reservation Requests in SMART within one business day, CSB Groups, and Coding Requests submitted in SMART.
Responsible for developing and maintaining strategic relationships with a portfolio of inactive NCM Players as well as targeting and growing our pool of NCM business with new Reps.
Own all aspects of strategic relationships with assigned NCM players, ensuring personalized service and account growth.
Responsible for targeting, developing, and assessing new business relationships within the NCM Corporate Network and Air Programs to effectively meet required sales benchmarks.
For NCM Groups, build groups in LMS, arrange transportation (incoming/outgoing, including UBER), coordinate property event bookings, submit Coding Requests, assess comp requests, submit group list to analytics for performance review. Will also host Stir Concerts for NCM Groups.
Arranges packets for arrival of NCM guests; meets and welcomes incoming groups and individuals.
Resolve Coding Conflicts with cases when appropriate.
Ensure properties are informed of visiting groups to allow for effective preparation and management of operational impacts.
Responsible for all NCM sales initiatives and greets VIP guests via RTCM.
Assists CM/NCM Manager/Host groups, Splinters and NCM sales initiatives.
Publishes Monthly Marketing Updates into SMART/Total Rep
Reviews SMART for other NCM Property Events for ideas
On occasion, attend corporate NCM Rep events to promote Council Bluffs properties for new Reps
Contacts top 10 Iowa reps monthly for potential upcoming groups / splinters.
Be in contact with all main NCM guests on property each day (via text, phone or in person) to assure their service experience is meeting/exceeding expectations.
Reviews monthly Commission Report to assure that all NCM players are accounted for on the report and data is accurate.
Adheres to all regulatory, departmental and company policies.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
Presents oneself as a credit to Company and encourages others to do the same.
Performs all other related and compatible duties as assigned.

Qualifications

College degree or equivalent experience preferred but not required.
1 year casino and/or hotel experience in a guest services area or equivalent required.
Tour and travel bus or sales experience preferred.

ADDITIONAL REQUIREMENTS

Proficient in company systems such as SMART, CMS, LMS, Scheduler, Skyforce and other systems when necessary.
Maintains confidentiality of sensitive information.
Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English.
Must be able to perform multiple tasks simultaneously and possess strong organizational skills.
Must be a team player.
Must be proficient with customer contact systems.
Must be able to listen and respond to visual and aural cues.
Excellent interpersonal skills and organizational ability.
Must be proficient in Excel, Word, Power Point, Access and Microsoft Outlook.
Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.
Ability to stand and walk, and mobility to move easily around entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
Must be able to work in a fast-paced environment.
Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibration, crowds, and air quality.
Must be flexible with schedule, including nights, weekends, and holidays as required.

Company

Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment’s expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company’s Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.

About Caesars Entertainment

Operates casinos, hotels, and digital sports betting platforms globally.

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