Bilingual Processing Assistant - Dental

Hours: Between the hours of 7:15 a.m. - 5:15 p.m. Monday- Friday, 40 hours per week

Benefits: The benefits package includes excellent employer paid health insurance with low out of pocket cost, retirement pension (NC Local Government Retirement System), 401(k) with match, dental, vision, life, disability, paid vacation, paid sick, 13 paid holidays, floating holiday, new hires start out with two vacation and sick days and begin accruing immediately, paid parental leave, paid volunteer hours, employee assistance program, tuition reimbursement, longevity pay, wellness allowance and more. (Benefits differ for part time employees). Prior local and state government years of service count toward calculating vacation accrual rate! 

The Processing Assistant for the dental program supports clinical and community activities by handling customer service, data entry, word processing, and performing clerical duties.   

Primary Responsibilities: 

• Greets and registers patients and visitors 
• Interviews clients and obtains financial information, medical and personal data 
• Ensures confidentiality of data, obtains necessary signatures for release of confidential data 
• Maintains dental appointment schedule within specified scheduling guidelines 
• Provides orientation to new patients
• Maintains working knowledge of NC Medicaid, NC Tracks, iDentalSoft software and common insurance plans 
• Ensures data is entered accurately 

Education/Experience: Graduation from high school or equivalent. Associates degree or higher preferred. Fluency in English and Spanish required. Experience in medical or dental office setting. Experience with medical and/or dental software and NC Tacks. Bilingual assessment must be passed pre-hire. 

Knowledge, Skills & Abilities: 

• Must have excellent customer service skills 
• Thorough knowledge of standard office practices, procedures, equipment and office assistance techniques 
• Knowledge of business English, spelling, and arithmetic 
• Ability to follow and apply policies and procedures
• Must be able to type at a reasonable rate of speed 
• Ability to communicate effectively and to maintain effective working relationships with clients, community partners, school administrative staff, nurses and the general public 

Our Mission

To improve individual and community health through services, education, and collaborative action.

Our Vision

We envision a thriving community where people make healthy choices in healthy environments.

CHA does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.