Operations Specialist - Global Payments

The Global Payment team of Bytedance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok. Responsibilities: - Provide exceptional end-to-end support for Global Payment merchants, including payment service and financial service experience insight analysis, including but not limited to merchant onboarding and settlement, payment method and billing management, daily merchant activity usage service etc. - Act as the product SME, understanding the business requirements and stakeholder feedback to identify, document and ensure (through influence and robust data analytics) that the optimization is in line with industry practice; - Partner with Global Payment PMOs, Solution Managers, Platform Products, R&D and other teams to support the implementation of Global Payment projects - Act as a point of escalation to resolve complex payment inquiries from customers/merchants. - Complete root cause investigation of issues and partner with peer functions (like product manager, tech engineer, risk operation etc.) to support long-term resolution of the problem. - An operational mind-set focused on creating framework and processes that create exceptional customer service experiences in an efficient operating environment.

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.