Service Manager Job Description
Hard Truth Restaurant
Position Overview
The Service Manager at Hard Truth Restaurant is a key front-of-house leader responsible for delivering an elevated, consistent guest experience while developing a strong, accountable service team. This role balances hospitality execution, people leadership, and operational discipline in a high-volume, craft-driven restaurant environment.
The Service Manager sets the tone on the floor, leads by example, and ensures Hard Truth’s service standards are executed every shift—without exception.
Guest Experience & Hospitality Execution
- Lead the floor during service, ensuring exceptional hospitality from greeting to farewell
- Engage with guests to build relationships, resolve issues, and drive repeat visits
- Ensure consistent execution of service standards and steps of service
- Handle guest recovery in real time with professionalism and empathy
- Monitor service flow, pacing, and table touches
Team Leadership & Development
- Coach, train, and develop FOH team members
- Lead effective pre-shift meetings
- Support hiring, onboarding, and performance evaluations
- Address performance issues with coaching and follow-up
- Identify and develop future leaders
Operational Excellence
- Execute opening, shift, and closing responsibilities
- Maintain cleanliness, organization, and presentation standards
- Manage reservations, seating, and table turns
- Partner with Bar and Kitchen leadership
- Ensure compliance with health, safety, and alcohol regulations
Financial & Administrative Responsibility
- Manage FOH labor to meet budget targets
- Review sales trends and guest feedback
- Assist with scheduling, tip distribution, and cash handling
- Support inventory controls for FOH supplies
Culture & Brand Stewardship
- Model Hard Truth values and culture
- Enforce uniform and appearance standards
- Foster a respectful, high-performance environment
- Serve as a brand ambassador
Qualifications
- 3+ years of hospitality management experience
- Strong leadership and communication skills
- Ability to multitask in a fast-paced environment
- POS and scheduling system experience
- Availability for nights, weekends, and holidays
Physical Requirements
- Ability to stand for extended periods
- Lift up to 30 lbs
- Comfortable in a high-volume environment
Reports To
General Manager / District Manager