SR IT Associate
Butterfield Market
- Salary
- $145k - $166k
- Experience
- 5+ yrs
- Location
- New York, New York, United States
- Job type
- Full-time
Required skills
- Windows
- macOS
- Google Workspace
- POS systems
- Catapult
- TCP/IP
- DNS
- DHCP
About the role
Description
Essential Duties and Responsibilities:
- Provide Tier 1 and Tier 2 technical support for hardware, software, network, and systems issues across business locations.
- Serve as a senior escalation point for troubleshooting complex desktop, peripheral, connectivity, and application issues.
- Install, configure, maintain, and support Windows and Mac workstations, laptops, mobile devices, printers, and other endpoint technology.
- Support core business systems, including point-of-sale platforms, user productivity tools, collaboration platforms, and location-based operational technology.
- Administer user accounts, password resets, access permissions, and onboarding/offboarding activities in accordance with company policies and security standards.
- Assist in the maintenance and support of network-connected systems, including switches, wireless access points, printers, scanners, and related infrastructure.
- Support virtualization environments, shared systems, and line-of-business platforms by performing routine maintenance, troubleshooting, and issue escalation as needed.
- Participate in IT projects such as hardware refreshes, software rollouts, infrastructure upgrades, and new technology implementations.
- Maintain accurate records of IT assets, inventory, software licensing, configurations, and support activity.
- Help develop and document IT procedures, troubleshooting steps, and best practices to improve consistency and operational efficiency.
- Promote cybersecurity awareness by following and reinforcing secure IT practices, including endpoint protection, password hygiene, access control, and phishing awareness.
- Collaborate with leadership, vendors, and internal teams to ensure technology issues are resolved in a timely and effective manner.
- Provide guidance and knowledge-sharing to junior IT staff or less experienced team members when appropriate.
- Perform other duties outside the immediate functional area when requested by Executive Leadership or the direct supervisor in support of business operations.
Requirements
Education and/or Work Experience Requirements:
- Associate degree or higher in Information Technology, Computer Science, or a related field preferred; equivalent professional experience will be considered.
- 5+ years of progressive IT support or systems support experience, preferably in a multi-site or operational business environment.
- Strong working knowledge of Windows and macOS environments, common business applications, and Google Workspace.
- Experience supporting point-of-sale systems; familiarity with Catapult or similar retail technology platforms strongly preferred.
- Solid understanding of networking fundamentals, including TCP/IP, device connectivity, DHCP, DNS, switching, wireless connectivity, and structured troubleshooting.
- Working knowledge of cybersecurity best practices, including endpoint security, access management, secure authentication, and phishing prevention.
- Experience supporting virtual machines and basic systems administration tasks.
- CompTIA A+, Network+, Security+, or similar certifications preferred.
- Strong troubleshooting, organizational, documentation, and time-management skills.
- Ability to prioritize competing demands, work independently, and communicate effectively with both technical and non-technical users.
Preferred Attributes
- Demonstrates professionalism, accountability, and strong customer service skills.
- Comfortable operating in a fast-paced environment with multiple locations and varied technologies.
- Able to take ownership of issues through resolution and proactively identify opportunities for improvement.
- Willing to contribute beyond day-to-day support and assist with broader IT operational goals.
Physical Requirements:
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular and punctual attendance
- Must be able to lift and carry up to 50 lbs.
- Must be able to talk, listen, and speak clearly
About Butterfield Market
Upscale boutique grocery store and catering service in Manhattan.
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